Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Frantz Saint Fleur

Lehigh Acres

Summary

Dynamic professional with extensive experience as a PAX Agent at Swissport, excelling in passenger assistance and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving. First aid certified, adept at multitasking and fostering teamwork to ensure a safe and organized travel environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

PAX Agent

Swissport
08.2024 - Current
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Collaborated with team members to maintain a clean and organized terminal area for passenger convenience.
  • Served as a reliable point of contact for general inquiries or concerns, providing timely and accurate information to travelers .
  • Maximized revenue by upselling premium seating options or additional services when appropriate.
  • Facilitated effective communication between ground crew members during aircraft turnaround times, ensuring all tasks were completed promptly .
  • Processed necessary paperwork accurately, contributing to seamless operations within the airline industry.
  • Resolved passenger issues and concerns promptly, leading to increased customer loyalty and repeat business.
  • Handled luggage efficiently, reducing instances of lost or damaged items during transit.
  • Conducted pre-boarding security checks diligently, contributing to a safer travel experience for all passengers .
  • Coordinated with airline staff to ensure smooth transitions between connecting flights for passengers.
  • Educated passengers on customs regulations, preventing potential fines or penalties upon arrival at their destination country.
  • Adapted quickly to schedule changes or other disruptions, maintaining professional demeanor while assisting affected passengers.
  • Implemented new procedures as needed to improve overall efficiency within the PAX Agent role.
  • Trained new employees on company policies and procedures, fostering teamwork and knowledge sharing among staff members .
  • Provided passengers with accurate flight information, minimizing confusion and delays at the airport.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Cultivated positive relationships with frequent flyers through exceptional service and personalized attention.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provided boarding assistance to elderly, sick or injured people.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Offered timely and skilled emergency response and performed CPR or first aid.

Assistant Manager

Circle K
01.2024 - 06.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Manager

Best Intentions Care
01.2023 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

Education

Lehigh Senior High School
Lehigh Acres

Skills

  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Passenger assistance
  • First aid certified
  • Food and beverage service
  • First aid care
  • Conflict resolution
  • Pre-flight checks
  • Emergency response
  • Analytical skills

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager
  • CSE - Certified Sales Executive
  • CSP - Certified Sales Professional

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
creyol
Native or Bilingual

Timeline

PAX Agent

Swissport
08.2024 - Current

Assistant Manager

Circle K
01.2024 - 06.2025

Manager

Best Intentions Care
01.2023 - 12.2024

Lehigh Senior High School

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Frantz Saint Fleur