Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Tsegaye

Kirkland

Summary

Dynamic customer service professional with experience at Swissport, excelling in conflict resolution and effective communication. Proven ability to enhance passenger satisfaction through prompt issue resolution and knowledgeable support. Skilled in transaction processing and document handling, consistently fostering a welcoming environment and ensuring operational efficiency.

Overview

2
2
years of professional experience

Work History

PAX Agent

Swissport
SeaTac
10.2024 - Current
  • Assisted passengers with check-in and boarding procedures.
  • Provided information and support to passengers regarding flight schedules.
  • Handled customer inquiries and resolved issues promptly.
  • Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Wendys Restaurant
SeaTac
03.2023 - 09.2023
  • Operated cash register and processed customer transactions accurately.
  • Maintained cleanliness and organization of the dining area and cashier station.
  • Followed health and safety guidelines to maintain a safe work environment.
  • Engaged with customers to create a friendly atmosphere in the restaurant.

Education

High School Diploma -

Mount Rainier High School
DesMoines, WA
07-2023

Skills

  • Customer service
  • Transaction processing
  • Conflict resolution
  • Effective communication
  • Organizational skills
  • Document handling

Languages

Amharic
Native/ Bilingual

Timeline

PAX Agent

Swissport
10.2024 - Current

Cashier

Wendys Restaurant
03.2023 - 09.2023

High School Diploma -

Mount Rainier High School

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