Franyelys West

• Provide strategic leadership and vision for the organization, ensuring alignment with mission and community needs.
• Oversee daily operations, program development, and financial management to ensure sustainability and growth.
• Develop and implement policies, procedures, and initiatives to improve service delivery and community impact.
• Manage a team of 30 staff members and oversee services provided to over 100 families.
• Establish and maintain partnerships with healthcare providers, government agencies, and community organizations.
• Advocate for policy changes and funding to support underserved communities and expand healthcare access.

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans
• Documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Managed approximately 30 incoming calls, emails and faxes per day.

• Completed research, compiled data, updated

spreadsheets, and produced timely reports.

• Interacted with veterans by phone, email, or in-

person to provide information.

• Supervised under Chief Human Services Policy and

System Specialist.

• Unite RI and DD214 Digitization Project.
• Participated in workshops and presentations related to projects to gain knowledge.

• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
• Communicated with referral sources, physicians and staff to check documentation for proper signatures.
• Entered referrals into appropriate system based on type of referral obtained.
• Explained eligibility requirements, application details, payment method and legal rights during intake assessment.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
• Developed positive working relationship with courts, clients, law enforcement members and attorneys.
• Interviewed and prepared intake sheets for clients in Spanish and English.