Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AdministrativeAssistant

Fraool Gelan

Phoenix,Arizona

Summary

Dynamic leader with a proven track record in management and customer relationship management. Successfully navigated various roles at Ethiopian Famous Restaurant, showcasing expertise in staff training and development resulting in a remarkable increase in productivity by over 30%. Consistently exceeds employer expectations through strategic problem-solving techniques and effective team leadership, with a strong focus on conflict resolution. Innovative technology professional with several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Demonstrated success in leading projects from start to finish, contributing to organizational growth and overall success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Ethiopian Famous Restaurant
06.2024 - Current
  • Company Overview: https://www.ethiopianfamousrestaurant.com
  • Forecasted customer demand to set prices or credit terms for goods or services
  • Negotiated contracts with vendors for services necessary for daily operations
  • Developed and implemented operational policies and procedures to enhance productivity
  • Prepared staff work schedules and assigned team members to specific duties
  • Managed scheduling, training and inventory control
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
  • Https://www.ethiopianfamousrestaurant.com

DSP

Arizona Autism
10.2023 - 06.2024
  • Monitored clients' activity levels and helped prevent sedentary behavior
  • Helped clients get in and out of beds and wheelchairs
  • Contacted medical providers on behalf of clients to follow up on appointments
  • Recorded client status progress and challenges in logbooks and reports
  • Built strong and trusting rapport with clients and loved ones
  • Maintained detailed records of services performed on clients
  • Monitored health and well-being of clients and reported significant health changes

DSP (Direct Support Professional)

Community Options
04.2021 - 10.2023
  • Assisting clients with daily personal tasks, including bathing and dressing
  • Completing housekeeping tasks such as vacuuming, washing dishes and tidying
  • Some of my accomplishments while working in this field is helping de-escalate certain situations where clients have gotten aggressive with members and staff while keeping our members safe in the process

Warehouse Associate

Amazon
03.2020 - 04.2021
  • I am someone who is mature, candid and who has integrity
  • Every day I work to improve myself and my skills, which is part of maturing and becoming better at what I do

Customer Service Representative

LogistiCare
09.2019 - 03.2020
  • I think positively and can execute on difficult tasks
  • I'm not an individual who needs to be micromanaged
  • Rather, when given a specific task, I can figure out the best ways to solve the problem in an autonomous manner

Team Leader

Chick-fil-A
04.2018 - 05.2019
  • I am someone who has been able to not only meet my employer's expectations, but I would describe myself as a person who has consistently exceeded those markers

Education

Sociology - Sociology Major

Scottsdale Community College
Phoenix, AZ
12.2023

Skills

  • Scheduling Proficiency in Word
  • Operational Management
  • Customer Support Specialist
  • Customer Service Representative
  • Client Relationship Management
  • Client Support
  • Microsoft Excel Proficiency
  • Employee Training
  • Team Collaboration Leader
  • Logistics Support Specialist
  • Skilled in Vehicle Operation
  • Social Services Expertise
  • Social Media Analytics
  • Digital Marketing Strategy
  • Customer Service Optimization
  • Employee Scheduling
  • Mediation Skills
  • Analytical Problem Solving
  • Staff Development Programs
  • Talent Acquisition
  • Client Engagement Strategies
  • Analytical Decision-Making
  • Proficient Verbal and Written Communication
  • Collaborative Team Management
  • Organized Time Allocation
  • Analytical Problem-Solving
  • Workforce Coordination

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.

Certification

  • Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
  • First Aid Certification
  • Project Management Professional (PMP) - Project Management Institute.
  • Hootsuite Social Media Marketing Certification – Hootsuite Media Inc.

Languages

English
Full Professional

Timeline

Manager

Ethiopian Famous Restaurant
06.2024 - Current

DSP

Arizona Autism
10.2023 - 06.2024

DSP (Direct Support Professional)

Community Options
04.2021 - 10.2023

Warehouse Associate

Amazon
03.2020 - 04.2021

Customer Service Representative

LogistiCare
09.2019 - 03.2020

Team Leader

Chick-fil-A
04.2018 - 05.2019

Sociology - Sociology Major

Scottsdale Community College

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Fraool Gelan