Frecia Bailey
Cypress,TX
Summary
Highly motivated Parole Officer with extensive experience in the criminal justice system, including case management, field supervision, and weapons training. Possesses excellent communication, organization, and interpersonal skills. Trained in court procedures, documentation, and reporting. Conducts interviews, monitors offenders, and has a talent for building productive relationships that yield results. Seeking a full-time position that offers professional challenges and allows for utilization of interpersonal skills, excellent time management, and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Job Title position. Ready to contribute to the team's success in achieving company goals. Detail-oriented team player capable of handling multiple projects simultaneously with a high degree of accuracy. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to ensure the team meets its goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Parole Officer II
Texas Department of Criminal Justice
12.2021 - Current
- Provide supervision to an average of 190 offenders to ensure the compliance with conditions are being met
- Prepare parole documentation for other agencies, counsel, and evaluations for parole supervision adjustments
- Perform criminal information through searches and retrieval from the Texas Department of Public Safety criminal history system access
- Conduct investigations which include drug and alcohol testing
- Assist offenders through social work with providing resources such as employment, reintegration skills, cognitive skills, and ABE/GED training
- Testify in hearing and court regarding offenders
- Teach Cognitive, Anger Management and Victim Impact mandated classes to offenders
Police Dispatcher Lead/Supervisor
Austin Police Department
06.2012 - 06.2021
- Assist all personnel on the floor with support and questions
- Enforce all Departmental Policies, and Emergency Communications SOP’s
- Research floor personnel statistics, quality assurance and performance measures
- Involved in Community Outreach
- Assist with Hiring/Promotions within the Department
- Provide leadership, work assignments, evaluation, training, and guidance to others
- Maintain scheduling for floor personnel
911 Call Taker, Certified Training Officer, Control Center Specialist, Teletype Operator & Teleserve Call Taker
Austin Police Department
06.2000 - 03.2015
- Operate 911 communications equipment while applying knowledge and understanding of departmental procedure and legal issues to determine if police response is required and to what extent
- Field calls on 311 non-emergency line entering calls for service or completing offense report when required
- Serve as Certified Training Officer coaching and supervising new employees through probation period
- Confirm warrants, enter persons/vehicles into TCIC/NCIC database, provide database support to officers and dispatchers as requested while serving as Teletype Operator
- Experience in testifying in court on behalf of APD in regards to my job duties and involvement in select cases
- Assist Leads and Supervisors in Control Center by logging on units, managing calls and notifications.
Education
Associate of Arts in Criminal Justice -
University of Phoenix
Austin, TexasBachelor of Science in Criminal Justice Administration -
University of Phoenix
Austin, TexasDiploma: Criminal Justice Program -
Sidney Lanier High School
Austin, TexasSkills
- Professional boundaries
- Motivational Interviewing
- De-Escalation Techniques
- Courtroom Testimony
- Teamwork and Collaboration
- Problem-Solving
- Drug Testing
- Time Management
- Risk and needs assessments
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Trained in defensive tactics
- Relationship Building
- Team building
- Task Prioritization
- Intake procedures
- Self Motivation
- Interstate Compact familiarity
- Interpersonal Skills
- Search and seizure procedures
- Analytical Thinking
- Goal Setting
- Professionalism
- Security clearance
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Progress Evaluation
- Court Procedures
- Crisis Intervention Techniques
- Professional Demeanor
- Problem-solving aptitude
- Outreach programming
- Delinquency monitoring
- Substance abuse
- Community Service Programs
- Supervising residents
- File reviews
- Group Therapy
- Interviews
- Analytical Skills
- Drug diversion understanding
- Interviewing expert
- DOP protocols
- DNA indexing
- Work release
Certification
- Basic Telecommunication Course
- TCIC/NCIC Less Than Full Access
- NCIC Associate Trainer & TCOLE Instructor
- EDP Emergency Police Dispatch - certified
- Handling Suicidal Callers
- Versadex Data Entry
- Weapons of Mass Destruction
- CAD User Training
- Understanding the Dynamics of Retaliation
- Perspectives on Profiling
- TTY/TDD Sensitivity Training for 911 personnel - certified
- Substance Abuse 101
- Human Trafficking for Call Takers (APD)
- Communications Training Officer Course - certified
- Handling Abusive Callers for 911 Call Takers
- Terrorism: Basic Overview
- Justifiable Homicide by Police Officer
- Crisis Intervention Team (CIT) for APD Emergency Communications
- Teletype Warrant Entry & In-Custody Bonds – certified
- Strangulation and Domestic Violence
- Tricks of Trade Power Session
- Presentation Techniques
- Creative Power point
- Crucial Conversations
- Dealing with Conflict
- Moe’Tivations Training & Leadership Academy
- Crimes Against People with Disabilities
- Crisis Communications
- Spanish for Telecommunicators
- Texas Risk Assessment System – certified
- Training for Trainers (T4T) – certified
- District Re-Entry Center (DRC) SOSS – certified
Timeline
Licensed Parole Officer II
Texas Department of Criminal Justice
12.2021 - Current
Police Dispatcher Lead/Supervisor
Austin Police Department
06.2012 - 06.2021
911 Call Taker, Certified Training Officer, Control Center Specialist, Teletype Operator & Teleserve Call Taker
Austin Police Department
06.2000 - 03.2015
Associate of Arts in Criminal Justice -
University of Phoenix
Bachelor of Science in Criminal Justice Administration -
University of Phoenix
Diploma: Criminal Justice Program -
Sidney Lanier High School
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