Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Fred Allen

Pittsburg,CA

Summary

From a marketing perspective, it’s important to present a Summary of what you offer to your next company. There is more information and a sample showing this attached to your e-mail. We recommend including your area(s) of expertise/position title at the start of your Summary, which defines the focus for the reader of your resume.This section can easily be modified when you want to customize your resume to target a particular opportunity. I recommend attending our resume webinars (specifically Communications Strategy) Lead Manager with experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams of associates.

Overview

29
29
years of professional experience

Work History

Field Service Lead / Manager

HCL Network Services
03.2017 - Current
  • Managed staff of 10 Network and Voice Engineers which included scheduling, training, mentoring, and day-to-day NOC operation support
  • Responsible for on-site and after-hours network troubleshooting which involved support of the UCSF WAN (local network access, remote access, wireless, and Internet)
  • Assisted in monitoring and troubleshooting network outage that involves routers, switches, Wireless, and Voice issues.

Operations Center Manger

UCSF Enterprise Network Services
06.1996 - 11.1999
  • Managed a staff of 40 Network Engineers and other technical staff
  • Duty included scheduling, training, mentoring, and day-to-day NOC operation and support
  • Assisted in monitoring and troubleshooting network outage that involves routers, switches, hubs, OCN, DS3, and T1, Channelize T1 or PRI circuits.

Campus Network Services

UC Berkeley
06.1995 - 06.1996
  • Project manager responsible for network expansion for a 32,000 node LAN network
  • Responsible for network infrastructure and capacity planning
  • Responsible for network upgrade and network migration and network designs.

Education

Associate of Science - Electronic Engineering

Heald Institute of Technology
Hayward, California
01.1989

Skills

  • Managed staff
  • Network and Voice Engineers
  • On-site and after-hours network troubleshooting
  • Support of UCSF WAN
  • Monitoring and troubleshooting network outage
  • Routers
  • Switches
  • Wireless
  • Voice issues
  • Project manager
  • Network expansion
  • 22,000 node LAN network
  • Assisting in the design
  • Campus-wide wireless network
  • Redesigning and configuring existing network equipment
  • Assisted in troubleshooting network problems
  • Network testing
  • New technologies
  • 32 Network Engineers
  • Researched and documented new procedures
  • Processes for NOC staff
  • Assisted in monitoring and troubleshooting network outages
  • Hubs
  • OC3
  • DS3
  • T1
  • Channelize T1
  • PRI circuits
  • Managed a staff
  • 40 Network Engineers
  • Assisted in monitoring and troubleshooting network outage
  • OCN
  • 32,000 node LAN network
  • Responsible for network infrastructure
  • Capacity planning
  • Responsible for network upgrade
  • Network migration
  • Network designs

Hobbies and Interests

Coaching baseball, Football working with kids and organizing programs.

Timeline

Field Service Lead / Manager

HCL Network Services
03.2017 - Current

Operations Center Manger

UCSF Enterprise Network Services
06.1996 - 11.1999

Campus Network Services

UC Berkeley
06.1995 - 06.1996

Associate of Science - Electronic Engineering

Heald Institute of Technology
Fred Allen