Summary
Overview
Work History
Education
Skills
Community Service
Awards
Timeline
Generic

Fred Behrend

San Antonio

Summary

-U.S. Navy veteran with 5 years of experience in logistics operations & security forces. -Specializes in conducting inventories and assuring the proper material-condition of organizational parts and assets to support the mission or task. -Stood duty as part of Naval Security forces, standing guard aboard an LHD (Wasp)-class warship.

Overview

13
13
years of professional experience

Work History

Team Manager

Alorica
San Antonio
06.2024 - 04.2026
  • Led team operations to enhance customer service quality and efficiency.
  • Trained staff on company policies and procedures for consistent service delivery.
  • Conducted performance evaluations to support employee development initiatives.
  • Facilitated team meetings to address challenges and share best practices.
  • Monitored call metrics to ensure adherence to service level agreements.
  • Motivated team members to consistently achieve or exceed performance expectations.

Customer Service Representative

Alorica
San Antonio
09.2023 - 06.2024
  • Managed customer accounts using company-specific software and tools.
  • Assisted customers with inquiries and resolved issues promptly.
  • Documented customer interactions in the company database accurately.
  • Addressed escalated complaints to ensure customer satisfaction effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Logistics Specialist

U.S. Navy
San Diego
09.2018 - 05.2023
  • Managed 17 storage rooms containing 45 thousand assets valued at $70 million.
  • Responsible for numerous inventories resulting in a 98% location validity and 95% inventory accuracy.
  • Custodian of 1,700 square feet of storage space and saved the U.S. Navy $75K in contracting-repair costs.
  • Supported 64 workcenters by fulfilling 2,000 orders in a one-year period.

Fulfillment Associate

Amazon
San Marcos
08.2016 - 03.2018
  • Performed as an Amazon Fulfillment Center packer from 2016 to early 2018, leaving only to join the military.

Ride Operator

Six Flags Fiesta Texas
San Antonio
04.2016 - 08.2016
  • Six Flags Fiesta Texas Ride Operator during the summer of 2016.

Delivery Driver

Amazon Flex
San Antonio
08.2015 - 05.2016
  • Performed as an Amazon Flex delivery driver in 2015, let go in 2016 due to company downsizing.

Line Server

Luby's Cafeteria
San Antonio
08.2013 - 08.2015
  • Performed as a Luby's Cafeteria line server for two years. Moved up the ranks very quickly and become assistant manager.

Education

Associate in Science (A.S.) - Computer Science

San Antonio College
San Antonio, Texas
08.2015

Skills

  • Shipment coordination
  • Shipment tracking
  • Product storage
  • Inventory documentation
  • Time Management
  • Security Detail
  • Spreadsheet Tracking
  • Inventory Management Procedures
  • Operational Efficiency
  • Team management
  • Performance evaluation
  • Customer relationship management
  • Staff training
  • Operations enhancement
  • Call monitoring
  • Problem resolution
  • Conflict resolution
  • Time management
  • Attention to detail

Community Service

  • 500 hours of USO (Uniformed Services Organization) volunteer service.
  • 120 hours of Naval Base (and surrounding areas) cleanup efforts.

Awards

Navy Achievement Medal (NAM)

Timeline

Team Manager

Alorica
06.2024 - 04.2026

Customer Service Representative

Alorica
09.2023 - 06.2024

Logistics Specialist

U.S. Navy
09.2018 - 05.2023

Fulfillment Associate

Amazon
08.2016 - 03.2018

Ride Operator

Six Flags Fiesta Texas
04.2016 - 08.2016

Delivery Driver

Amazon Flex
08.2015 - 05.2016

Line Server

Luby's Cafeteria
08.2013 - 08.2015

Associate in Science (A.S.) - Computer Science

San Antonio College
Fred Behrend