Fred Behrend
San Antonio
Summary
-U.S. Navy veteran with 5 years of experience in logistics operations & security forces. -Specializes in conducting inventories and assuring the proper material-condition of organizational parts and assets to support the mission or task. -Stood duty as part of Naval Security forces, standing guard aboard an LHD (Wasp)-class warship.
Overview
13
13
years of professional experience
Work History
Team Manager
Alorica
San Antonio
06.2024 - 04.2026
- Led team operations to enhance customer service quality and efficiency.
- Trained staff on company policies and procedures for consistent service delivery.
- Conducted performance evaluations to support employee development initiatives.
- Facilitated team meetings to address challenges and share best practices.
- Monitored call metrics to ensure adherence to service level agreements.
- Motivated team members to consistently achieve or exceed performance expectations.
Customer Service Representative
Alorica
San Antonio
09.2023 - 06.2024
- Managed customer accounts using company-specific software and tools.
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in the company database accurately.
- Addressed escalated complaints to ensure customer satisfaction effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Logistics Specialist
U.S. Navy
San Diego
09.2018 - 05.2023
- Managed 17 storage rooms containing 45 thousand assets valued at $70 million.
- Responsible for numerous inventories resulting in a 98% location validity and 95% inventory accuracy.
- Custodian of 1,700 square feet of storage space and saved the U.S. Navy $75K in contracting-repair costs.
- Supported 64 workcenters by fulfilling 2,000 orders in a one-year period.
Fulfillment Associate
Amazon
San Marcos
08.2016 - 03.2018
- Performed as an Amazon Fulfillment Center packer from 2016 to early 2018, leaving only to join the military.
Ride Operator
Six Flags Fiesta Texas
San Antonio
04.2016 - 08.2016
- Six Flags Fiesta Texas Ride Operator during the summer of 2016.
Delivery Driver
Amazon Flex
San Antonio
08.2015 - 05.2016
- Performed as an Amazon Flex delivery driver in 2015, let go in 2016 due to company downsizing.
Line Server
Luby's Cafeteria
San Antonio
08.2013 - 08.2015
- Performed as a Luby's Cafeteria line server for two years. Moved up the ranks very quickly and become assistant manager.
Education
Associate in Science (A.S.) - Computer Science
San Antonio College
San Antonio, Texas08.2015
Skills
- Shipment coordination
- Shipment tracking
- Product storage
- Inventory documentation
- Time Management
- Security Detail
- Spreadsheet Tracking
- Inventory Management Procedures
- Operational Efficiency
- Team management
- Performance evaluation
- Customer relationship management
- Staff training
- Operations enhancement
- Call monitoring
- Problem resolution
- Conflict resolution
- Time management
- Attention to detail
Community Service
- 500 hours of USO (Uniformed Services Organization) volunteer service.
- 120 hours of Naval Base (and surrounding areas) cleanup efforts.
Awards
Navy Achievement Medal (NAM)
Timeline
Team Manager
Alorica
06.2024 - 04.2026
Customer Service Representative
Alorica
09.2023 - 06.2024
Logistics Specialist
U.S. Navy
09.2018 - 05.2023
Fulfillment Associate
Amazon
08.2016 - 03.2018
Ride Operator
Six Flags Fiesta Texas
04.2016 - 08.2016
Delivery Driver
Amazon Flex
08.2015 - 05.2016
Line Server
Luby's Cafeteria
08.2013 - 08.2015
Associate in Science (A.S.) - Computer Science
San Antonio College