Fred Freeman
Greater Chicago Area,USA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Hardlines Manager
Costco
Naperville, Illinois
04.2024 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members
- Consistent communicating with management team to ensure we have the right amount of product to drive sales
- Empowered employees to make sound decisions that are in the spirit of the company
Foods Manager
Costco
Naperville, Illinois
01.2022 - 04.2024
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Ensured the (FIFO) is taught and used on a daily
- Corporate focuses ensured team to drive sales by have the right item in the right place at the right time
Night Manager
Costco
Naperville, Illinois
04.2019 - 01.2022
- Responsible for managing 15 direct report employees through all daily merchandising activities
- Ensures daily operations are maintained as communicated
- Partner with the general management team to ensure that operational decisions align with corporate goals and location priorities
- Hire, train, and coach Supervisors and Associates to increase operational effectiveness and location efficiencies
- Cultivate and maintain relationships with department leaders and work to improve communication across business areas
Corporate Trainer Marketing Manager - Midwest
Costco
Naperville, Illinois
05.2018 - 03.2020
- Member of Corporate Training Team, focused on the initial onboarding and group development of 300+ employees at new stores prior to launch
- Launched 7 new stores, across 5 states ensuring each location met and maintained quality standards through audits, store visits, one-on-one meetings, and team leadership coaching sessions
- Provided onsite bi-weekly training across 7 stores in the Midwest to ensure employees maintained up to date knowledge of operating procedures, processes, and products and services
- Partnered with corporate leadership and location development teams to validate that on-site marketing and branding is consistent with relevant state regulations and tax laws.
Marketing Manager - Membership Sales
Costco
Naperville, Illinois
01.2017 - 03.2020
- Educated team and members on a full catalog of Membership Services, including; credit card applications, auto buying program, and travel services amongst others
- Leveraged company and product expertise to train and develop 15 rotating Membership Sales Associates
- Delivered targeted marketing across Costco services to member audience to include; credit card applications, auto buying program, and travel services amongst others.
Fresh Supervisor
Costco
Naperville, Illinois
10.2013 - 10.2016
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Front End Supervisor
Costco
Naperville, Illinois
10.2012 - 10.2013
- Supervised and delegated tasks to 100+ team members
- Oversaw new employee onboarding and provided detailed and thoughtful performance evaluations
- Resolved challenging customer complaints and scenarios in a fast paced, volume driven environment.
Electronic Sales Associate
Costco
Oak Brook, Illinois
06.2007 - 01.2012
- Engaged retail customers through all stages of the sales process, from initial contact through closing of sale(s)
- Advised customers around product troubleshooting, handled complaints, promoted/guided/advised product warranties
- Promoted Costco's advertising and marketing campaigns in-store.
Education
- -
Bolingbrook High School
06.2007
- - Business Management
Devry University
- - Business Management
College Of Dupage
Skills
- Conflict Resolution
- People Management
- Customer Service and Success
- Process Improvement
- Profit and Loss Analysis
- Inventory Audit and Control
- Policy and Procedure Development
- Workplace Safety
- Training and Education
- Operational Planning and Logistics
- Team Building
- Performance Monitoring
- Document Control
Languages
English
Spanish
Timeline
Hardlines Manager
Costco
04.2024 - Current
Foods Manager
Costco
01.2022 - 04.2024
Night Manager
Costco
04.2019 - 01.2022
Corporate Trainer Marketing Manager - Midwest
Costco
05.2018 - 03.2020
Marketing Manager - Membership Sales
Costco
01.2017 - 03.2020
Fresh Supervisor
Costco
10.2013 - 10.2016
Front End Supervisor
Costco
10.2012 - 10.2013
Electronic Sales Associate
Costco
06.2007 - 01.2012
- -
Bolingbrook High School
- - Business Management
Devry University
- - Business Management
College Of Dupage
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