Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Fred Guthrie

Bellevue,WA

Summary

Customer-centric professional with 3+ years of experience helping businesses connect with customers. A passion for problem-solving and delivering outstanding customer experiences through empathetic communication and expert resolution strategies. Looking to utilize years of prior technical and customer support to help Smartsheet best serve their end-users.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Parks Specialist I

King County
04.2024 - Current
  • Followed all company policies and procedures to deliver quality work in a safe manner.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Maintained clean and organized shop area.
  • Manged multiple projects simultaneously.
  • Obtained necessary certifications, licenses, and trainings.

Crew Member

Trader Joe’s
07.2022 - 03.2024
  • Delivered a WOW customer experience to all patrons of the store, going above and beyond expectations
  • Became product knowledge expert of seasonal and other constantly rotating products.
  • Ordered product for sections to ensure the shelves stay full, while also minimizing unnecessary backstock and waste.
  • Increased beer and spirit sales by highlighting new/seasonal options in eye-catching displays.

Customer Advisor

Best Buy Health
04.2019 - 04.2022
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote high customer satisfaction.
  • Walked non-technical customers through initial setup and features of their new smartphone.
  • Resolved customer concerns including hardware/software troubleshooting, billing and support issues.
  • Reviewed data to identify a pain point and created a solution that saved employee time as well as increased customer satisfaction.
  • Constantly grew product knowledge as new phones and devices were released. Paying close attention to any issues that arose upon launch.
  • Promoted and built value in new and existing Best Buy Health products/services resulting in higher tier plans and phone upgrades.
  • February 2021 promoted to Senior Advisor. Took on responsibilities of handling commercial business accounts, training new hires and retaining customers.

Education

Bachelor of Arts - Business Administration, Marketing Concentration

Western Washington University
01.2017

Skills

  • Outstanding written and verbal communication
  • Multi-tasking in fast-paced environments
  • Customer Relations
  • Ability to quickly learn new software
  • Expert Problem Solving
  • Teamwork and Collaboration
  • Proficient in MS Office
  • Reliability
  • System installations

Certification

Google Analytics

CPR, First Aid, AED

Timeline

Parks Specialist I

King County
04.2024 - Current

Crew Member

Trader Joe’s
07.2022 - 03.2024

Customer Advisor

Best Buy Health
04.2019 - 04.2022

Bachelor of Arts - Business Administration, Marketing Concentration

Western Washington University

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Fred Guthrie