FRED HARRIS
Battle Creek,MI
Summary
Accomplished Director of Technology at Lakeview School District, specializing in solutions architecture, project management, and customer excellence. Secured a 4.89 out of 5 customer satisfaction score from 600 surveyed, while leading teams and overseeing projects valued at up to $5 million. Proficient in fostering effective communication and building relationships, steering IT strategy aimed at enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Director of Technology
Lakeview School District
Battle Creek, MI
11.2009 - Current
- Planned, designed, and implemented Cisco network infrastructure, encompassing routing, switching, and wireless components.
- Cultivated a highly regarded technology services department, sustaining an unwavering culture of outstanding customer service.
- Delivered hundreds of hybrid training sessions to technical and non-technical stakeholders.
- Developed IT roadmaps in alignment with organizational goals.
- Engineered comprehensive IT solutions based on customer feedback.
- Led multi-departmental collaborative projects to improve operational workflows.
- Presented large project proposals to senior leadership, with thorough due diligence and confident communication.
- Drove IT investment decisions, transitioning to many subscription services, such as Cisco EA and AWS.
Instructor for Cisco Networking
Kellogg Community College
Battle Creek, MI
05.2024 - Current
- Delivered in-person instruction to classes of 20, equipping college students with foundational knowledge for the CCNA exam.
- Facilitated discussions on intangible soft skills to improve student career marketability.
Education
Cisco Certified Network Professional - Enterprise Design -
CCNP
09-2023
Cisco Certified Network Associate -
CCNA
04-2021
AWS Certified Cloud Practitioner -
AWS CCP
07-2025
Bachelor of Science - Project Management
Davenport University
Grand Rapids, MI04.2013
Associate of Science - Computer Networking
Kellogg Community College
Battle Creek, MI04.2005
Skills
- Project management
- Effective communication
- Problem solving
- Active listening
- Critical questioning
- Technical interpretation
- Conflict resolution
- Solutions engineering
- Relationship building
- Team collaboration
- Adaptability to change
- Budgeting and forecasting
- Cultural awareness
- Patience
Timeline
Instructor for Cisco Networking
Kellogg Community College
05.2024 - Current
Director of Technology
Lakeview School District
11.2009 - Current
Cisco Certified Network Professional - Enterprise Design -
CCNP
Cisco Certified Network Associate -
CCNA
AWS Certified Cloud Practitioner -
AWS CCP
Bachelor of Science - Project Management
Davenport University
Associate of Science - Computer Networking
Kellogg Community College