Fred Hilaire
Brooklyn
Summary
Interested in affiliating with a progressive organization that offers a continuous challenge and growth opportunity based on performance and productivity.
I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible, i consider myself to be an effective team player with excellent leadership skills and analytical approach to the solving of problems. My experience includes high pressure management roles, implementation of new use of operating systems, products and sales techniques. I am fully experienced with the recruitment processing and candidate selection. I believe given a chance I would be an asset to any company immediately.
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
27
27
years of professional experience
Work History
Sales Manager
State and Liberty
New York
01.2024 - Current
- Led daily sales operations and team performance at State and Liberty.
- Developed training programs for new sales associates to enhance product knowledge.
- Analyzed customer feedback to improve service quality and address concerns.
- Established strong relationships with clients, fostering customer loyalty and satisfaction.
- Coordinated store visual merchandising to enhance the shopping experience consistently.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
Sales Lead Keyholder
Armando Cabral
New York
09.2022 - 12.2023
- Assisted customers with product selections and provided personalized service.
- Managed cash register operations and processed transactions accurately.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Regional Loss Prevention Manager
Proenza Schouler
01.2012 - 01.2015
- Opened two stores.
- Completed an EAP for the Corporate office and retail Use.
- Created and implemented Safety standards for day to day operations.
- Recruitment and training.
- Audits, recaps, alarm code, cameras and lock administrator.
- Visual merchandising and sales technics, consignments, Shipping and receiving, credit card verifications.
Prada corp. USA
01.2008 - 01.2012
- Protect property of business establishment by detecting vandalism, thievery, shoplifting or dishonesty among employees or thousands of people under no pressure.
- Credit Card Verifications, Audits, Inventory.
Manhattan center Studios Inc
01.2005 - 01.2008
- Detect and apprehend suspects in illegal acts.
- Question suspects and apprehend culprits.
- Assist in special events including assisting the secret service in providing protection for the president.
- Escort celebrities, file complaints against suspects and testified in court as a witness.
Henry Bendel
01.1999 - 01.2003
- Detect report and alert other retail establishment when a person of known criminal character is observed in store.
- Logistics and Sales support.
Instructor
City College of New York
01.2009
- Instructor in the Adult Continuing Education (ACE) department in Web design, Computer basics and Digital music recording.
Loan officer
First security money center
- Interviews applicants applying for mortgage loans; interviews loan applicants to document income, Debt and credit card history.
Education
Business management and computer technology
Interboro Institute
New York, NYSkills
- Multi lingual, First aid, Music Engineering, Martial arts
References
Professional and personal references available upon request.
Timeline
Sales Manager
State and Liberty
01.2024 - Current
Sales Lead Keyholder
Armando Cabral
09.2022 - 12.2023
Regional Loss Prevention Manager
Proenza Schouler
01.2012 - 01.2015
Instructor
City College of New York
01.2009
Prada corp. USA
01.2008 - 01.2012
Manhattan center Studios Inc
01.2005 - 01.2008
Henry Bendel
01.1999 - 01.2003
Loan officer
First security money center
Business management and computer technology
Interboro Institute