Fred Sisto
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Talented leader with analytical approach to business planning and day to day problem solving. Record of achieving improved delivery times of medical equipment to Hospitals, Hospice Home Health and Nursling homes.
Overview
9
9
years of professional experience
Work History
Senior Supervisor
Joerns Healthcare LLC.
Houston, TX
07.2015 - 01.2024
- Responsible for routing and dispatching technicians to deliver equipment in the time constraints of customer and company requirements.
- Communicate with Medical staff, drivers and patients on delivery schedules.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Billing and inventory control using ECC and SAP programs
- Responsible for preventative maintenance and inspections for fleet vehicles in Texas and Louisiana locations.
- Coordinate driver schedules to meet business requirements
- Input all inter-company inventory transactions to assure that inventory is accurate and up to date
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Arts - Business And Managerial Economics
Southern New Hampshire University
Hooksett, NH06-2024
Associate of Science - Health Education
Houston Community College
Houston, TX05-2016
Skills
- knowledgeable in medical terminology
- competent to work in a variety of settings under difficult situations
- Ability to multi-task with strong organization skills and attention to detail
- Ability to be a strong leader and a team player with the ability to properly assign tasks to co-workers and motivate them
- Good knowledge of maintenance and labor saving practices
- Logistics Expertise
- Demonstrate ability to solve problems, achieve results and foster strong customer service orientation
- Work with the Operations Manager on the operations budgets and be accountable for meeting them
- Strong proficiency with MS Office
Languages
English
Professional
Acholi
Professional
Timeline
Senior Supervisor
Joerns Healthcare LLC.
07.2015 - 01.2024
Bachelor of Arts - Business And Managerial Economics
Southern New Hampshire University
Associate of Science - Health Education
Houston Community College
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