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Multilingual finance and customer support professional with over 8 years of experience in structured corporate environments, including American Airlines, HSBC, and Saint-Gobain.
Proficient in SAP, Salesforce, and CRM platforms, with proven strengths in credit control, reconciliation, and technical support.
Known for delivering calm, patient service with meticulous attention to detail.
Currently seeking to leverage these skills in finance or customer support roles with a focus on system-based responsibilities.

Dynamic multi-unit manager with a proven track record at Starbucks, excelling in training and development. Leveraged emotional intelligence and P&L analysis to drive employee satisfaction and financial performance. Successfully implemented strategic action plans, resulting in significant turnover reduction and enhanced team capabilities.

Dynamic Customer Support Specialist with proven expertise in HIPAA compliance, claims processing, and bilingual communication. Committed to enhancing customer satisfaction and streamlining processes for efficient claims resolution.

Experienced Texas All-Lines Claims Adjuster with over 8 years in healthcare operations and claims management. Expertise in claims review, eligibility verification, and resolving complex billing issues while maintaining high accuracy. Proven track record in remote roles, ensuring compliance with HIPAA and effective documentation practices.

Fred Smith

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Operations Assistant

Customer Service Representative

Sales Associate

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Bachelor of Science - Business Administration

Associate of Arts - General Studies

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Operations Assistant

Customer Service Representative

Sales Associate

Bachelor of Science - Business Administration

Associate of Arts - General Studies

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