Open To Work
Freda Jones-Hickman
Calumet City,IL
Work Preference
Summary
Care coordinator with over 8 years of experience in empowering seniors and individuals with mental challenges to achieve independence and well-being. Expertise in conducting comprehensive assessments and developing personalized care plans that address unique needs. Proven ability in navigating complex healthcare systems and advocating for clients, ensuring high-quality patient care. Strong leadership and problem-solving skills enhance the effectiveness of interdisciplinary teams and care programs.
Overview
6
6
years of professional experience
Work History
Community Support Specialist
Thresholds
Illinois
04.2025 - Current
- Provide mental health support in clients' homes and communities, ensuring a safe and supportive environment.
- Provided mental health support in clients' homes and communities, creating a safe and supportive environment.
- Developed individualized plans for symptom management and taught coping skills, improving clients’ ability to manage mental health.
- Assisted clients in navigating complex systems and connecting to essential resources, enhancing access to necessary services.
- Accompany clients to appointments and assist with daily living skills, fostering independence and self-sufficiency.
- Coordinated with team members to address challenges and ensure comprehensive client care.
- Documented clients' experiences and recovery processes, maintaining accurate and detailed records.
Certified Care Coordinator/Trainer
CCSI
Illinois
04.2024 - 04.2025
- Developed personalized care plan and provided appropriate intervention, improving clients’ quality of life.
- Coordinated care for clients by obtaining durable medical equipment, preparing disability forms, and arranging transportation, ensuring timely access to necessary resources.
- Performed comprehensive assessment with senior citizens in various settings, including homes, nursing homes, hospitals, to determine their care needs.
- Trained and mentored incoming case managers, boosting their skills and effectiveness in client care.
- Cultivated relationships with external providers, facilitating referrals for diverse services to meet client needs.
Certified Care Coordinator
ACM Care
Illinois
03.2023 - 03.2024
- Assessed needs of mentally ill, elderly, and disabled populations, identifying barriers to effective care delivery.
- Identified and resolved barriers hindering effective care in various settings.
- Coordinates services, monitors, and evaluates the case management plan against the member's personal goals.
- Creates a service plan that reflects the needs identified during determination of need (don) screening and is consistent with department of aging policy.
- Completed comprehensive assessments for participants in hospitals, nursing homes, supportive living facilities, and residential settings to ensure optimal well-being.
- Obtained documentation and completed paperwork according to policy and procedure, ensuring compliance with regulations.
Shelter Case Manager
CCHC
Chicago, USA
01.2020 - 12.2020
- Conducted intake, screening, assessments, and shelter/transitional housing placement for homeless women and children while monitoring up to 30 cases weekly.
- Creating and executing individualized service plans to help clients become self-sufficient.
- Managed operations at Amani House Interim Shelter, providing essential support to residents.
- Delivered information, resources, and referrals, enhancing clients' access to essential community resources.
- Scheduling mandatory medical and mental health appointments, maintaining clients’ health and well-being.
- Maintained case files and HMIS, producing monthly reports and progress notes to ensure accurate and up-to-date client records.
- Facilitating house meetings once a week, fostering a sense of community support.
Education
Bachelor of Arts (B.A.) - Social Work
Mississippi Valley State University
Itta Bena, MS06-2014
Skills
- Case management
- Care coordination
- Trauma-informed care
- IM CANS Certification
- Educator licensure
- Substitute Teacher Licensure
- Time Management
- Organizational Skills
- Interpersonal Skills
- Client advocacy
Languages
Spanish
Limited
Affiliations
- Genealogist
Timeline
Community Support Specialist
Thresholds
04.2025 - Current
Certified Care Coordinator/Trainer
CCSI
04.2024 - 04.2025
Certified Care Coordinator
ACM Care
03.2023 - 03.2024
Shelter Case Manager
CCHC
01.2020 - 12.2020
Bachelor of Arts (B.A.) - Social Work
Mississippi Valley State University