Freda Willis
Wilmington Health
Wilmington,NC
1
Certification
28
Years Experience
Versatile medical assistant with a background in pediatric care, front-office operations, and team support across busy practices. Combines patient intake, vital signs, EMR documentation, multi-line phone handling, and scheduling experience to support remote administrative and customer service work with accuracy and professionalism.
Work History
Pediatric Medical Assistant
11 Years 10 Months- Placed pediatric patients in exam rooms and collected vital signs at Wilmington Health.
- Supported healthcare providers in delivering vaccinations and performing in-office procedures. with immunizations, in-office procedures, and pediatric exams.
- Collected patient histories, vital signs, and medical screenings.
- Facilitated administrative and patient care operations in busy healthcare setting.
- Handled high-volume patient check-in and scheduling in hybrid, virtual-ready environment.
- Coordinated patient appointments and follow-up visits to ensure continuity of care.
- Prepared exam rooms with supplies, instruments, and sterile materials.
- Protected patient confidentiality in line with HIPAA regulations.
- Obtained insurance authorization for requested services and medications to streamline patient access.
Lead Medical Assistant
18 Years- Supervised team of medical assistants, supporting six physicians and nursing staff in delivering quality patient care.
- Coordinated provider schedules, follow-up calls, and appointment logistics for families to enhance patient experience.
- Maintained efficient office operations and trained new staff to ensure seamless clinic functionality.
- Communicated with parents about referrals, lab orders, and visit instructions.
Customer Service & Coordination
- Acted as the primary contact for resolving client issues and addressing complex inquiries, providing timely and effective support.
- Manages multiple phone lines, triaging callers, and providing information in an efficient, professional manner.
- Fostered positive relationships with staff and clients, contributing to an enjoyable and productive work environment.
Administrative & Technical Support
- Managed medical office operations and systems for multi-location practices, ensuring streamlined processes.
- Facilitated transition to electronic medical records systems, enhancing office accuracy and data reliability.
- Communicated follow-up responsibilities and medication instructions clearly to diverse populations, promoting patient understanding.
Education
Bachelor of Arts - Mass Communication
Medical Assistant Certificate - Medical Assisting
Skills
Pediatric vaccinations
Vital signs assessment
Electronic medical records
Vaccination administration
Insurance verification
Sterile room prep
Patient scheduling
Summary of Qualifications
- NextGen & EMR Proficiency: Skilled in utilizing NextGen and other Electronic Medical Record (EMR) systems. Experienced in the training and implementation of electronic records to reduce data errors.
- Exceptional Communication: Known for a compassionate and caring attitude, reacting calmly in high-pressure situations and putting others at ease.
- Administrative Leadership: Served as a Lead Medical Assistant, supervising teams and ensuring high-quality office operations.
- Problem Solving: Experienced in overcoming language barriers to ensure client needs are clearly articulated and understood.
- Technical Skills: Proficient in Microsoft Office (Word, PowerPoint) with basic knowledge of Excel. Capable of typing with high speed and accuracy.
Certification
- RMA Certification, The American Registry or Medical Assistants, 2015 to current
Timeline
Pediatric Medical Assistant
Wilmington Health
01.2015 - CurrentRead More
Lead Medical Assistant
West Bloomfield Pediatrics
01.1996 - 01.2014Read More
Customer Service & Coordination
Read More
Administrative & Technical Support
Read More
Stephens College
Bachelor of Arts from Mass Communication
Read More
Carnegie Institute
Medical Assistant Certificate from Medical Assisting
Read More