Summary
Overview
Work History
Education
Skills
Reading , listening to music, cooking, creating new ideas .
Languages
Work Availability
Quote
Timeline
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Freda Donkor Fokuoh

Westerville,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Spectrum
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Human Resources Assistant

Axium Plastics
01.2018 - 01.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.

Public Relations Officer

United Nations Children's Fund, UNICEF
03.2015 - 02.2018
  • Produced and distributed internal and external communications.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Executed social media plans to create cohesive online presence.
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Implemented content editorial calendar to plan marketing campaigns and manage content.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Wrote press releases for routine use and crisis management.
  • Helped with photo and video production and performed visual and sound editing tasks.

Education

BBA - Business Administration And Management

UNIVERSITY OF GHANA
Ghana
06.2013

Skills

  • Stock Management
  • Staff Training
  • Microsoft Word
  • Lead Generation
  • Shipping Procedures Understanding
  • Quality Assurance Controls
  • Clerical Support
  • Technical Support
  • Sales Quota Achievement

Reading , listening to music, cooking, creating new ideas .

music makes me concentrate, reading makes me improve ,cooking for family and friends makes me feel excited, and i love creating new ideas especially on my field of jobs for better result

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Spectrum
02.2021 - Current

Human Resources Assistant

Axium Plastics
01.2018 - 01.2021

Public Relations Officer

United Nations Children's Fund, UNICEF
03.2015 - 02.2018

BBA - Business Administration And Management

UNIVERSITY OF GHANA

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Freda Donkor Fokuoh