FREDDIE CHEW
Tampa,FL
Summary
Motivated job seeker seeking a position in a reputable organization to expand knowledge, learning, and skills while making a significant contribution to the organization's success. Proven ability to take on new challenges with a strong work ethic and adaptability. Exceptional interpersonal skills enable effective collaboration with colleagues and clients. Demonstrated capability to work independently and quickly grasp new concepts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paratransit Driver Wheelchairs & Stretchers
Florida Medical Transport
12.2022 - Current
- Transport wheelchair, stretcher, and ambulatory members from door-to-door of medical appointments
- Load and unload passenger, coordinate instructions from dispatch team and NEMT software to ensure optimal routing of trips
- Operate a hydraulic lift to safely load and unload wheelchairs and stretchers
- Ensure the safety and well-being of all onboard
- Conduct vehicle inspections at the beginning and end of the shift according to established procedures
- Maintain vehicle cleanliness, report needed repairs as well as service maintenance to supervisor
- Maintain full knowledge of the vehicle's equipment and proper use at all times
- Complete documents and maintenance records clearly and accurately
- Participate in company training and educational staff meetings
- Able to lift 100lbs
Logistics Manager
Mr. Greens Produce
11.2020 - 12.2022
- Assign trips to Transportation Providers based on geographical needs, member mobility and provider capacity
- Interacts daily with Health Plan representatives, transportation providers and members
- Maintains professional relations with transportation providers, Member services and all vendor partners
- Service inbound calls on the Logistics Queue and initiate outbound service related calls as needed to secure member transports based on mobility
- Be familiar and able to perform the different roles associated with each department
- Schedule and route transportations request in the most efficient manner
- Identify data entry errors pertaining to requests for transportation
- Process reports as required by department lead
- Available to work various shifts, including holidays and weekends
- Effectively assist with data entry duties
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- compliance with transportation regulations( DOT,FMCSA,OSHA)
Appliance Installer/Delivery Driver
Appliance Warehouse of America
01.2018 - 10.2020
- Safely transported large household appliances (e.g., refrigerators, washers, dryers, ovens) from the warehouse to customer locations, ensuring on-time and damage-free deliveries
- Operated and maintained delivery vehicles, conducting pre- and post-trip inspections to ensure compliance with safety standards
- Utilized specialized equipment (dollies, straps, etc.) to load, secure, and unload heavy appliances, minimizing risk of damage or injury
- Delivered exceptional customer service by coordinating delivery schedules, addressing customer inquiries, and assisting with placement or basic setup of appliances
- Maintained accurate records of deliveries, receipts, and inventory updates to ensure proper documentation and compliance with company policies
- Collaborated with warehouse staff and dispatch teams to optimize routes, prioritize deliveries, and handle unexpected challenges
- Adhered to all safety and operational guidelines, consistently meeting or exceeding performance targets
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- compliance with transportation regulations( DOT,FMCSA,OSHA)
Paratransit Driver
Access Transportation
11.2017 - 10.2020
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints
- Followed all applicable laws, regulations and safety procedures while driving vehicles
- Transported passengers with physical and mental disabilities in a safe and timely manner
- Adhered strictly to company policies regarding passenger conduct onboard vehicles
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion
- Assisted passengers with entering and exiting the vehicle as needed
- Conducted pre-trip inspections of vehicles prior to departures from base station
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel
- Maintained safe driving habits to protect property and general public on roadways
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns
Customer Service Representative
Stain Safe
02.2014 - 11.2017
- Answered inbound calls of new and existing customers for billing inquiries, scheduled service appointments, and provided detailed product information
- Troubleshot common issues with products and services and provided viable solutions for quick resolution
- Advised customers on new products and services to upsell accounts to generate additional revenue
- Escalated calls to team leader/supervisor as needed
Education
Business Administration & Management -
Pittsburgh Technical College
Oakdale, PASkills
- Planning/decisiveness
- Strong Work Ethic
- Exceptional communication
- Safe Driving Practices
- Highly organized
- Problem-solving skills
- Proficient With Microsoft Office Suite
- Adherence to deadlines
- Wheelchair assistance
- Forklift Operator
- Able to Lift 60 Lbs
- Medical appointments
- Interpersonal skills
- Clean Driving Record
- Maintains confidentiality
- Effective route GPS Navigation
- Data Entry/10-Key
- Analytical
- Solution oriented
- Defensive driving
- Effective communication skills
- Eldercare experience
- Emergency response readiness
Certification
- BLS Certification
- CPR Certification
- AED Certification
Timeline
Paratransit Driver Wheelchairs & Stretchers
Florida Medical Transport
12.2022 - Current
Logistics Manager
Mr. Greens Produce
11.2020 - 12.2022
Appliance Installer/Delivery Driver
Appliance Warehouse of America
01.2018 - 10.2020
Paratransit Driver
Access Transportation
11.2017 - 10.2020
Customer Service Representative
Stain Safe
02.2014 - 11.2017
Business Administration & Management -
Pittsburgh Technical College
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