Freddie Dewitt
Grand Rapids,MI
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
10
10
years of professional experience
Work History
Server/Supervisor
Gun Lake Casino
09.2025 - Current
- Supervise daily operations of server staff, ensuring high service standards and customer satisfaction.
- Train and mentor new servers on menu knowledge and service techniques to enhance team performance.
- Develop and implement workflow improvements that streamlined service processes during peak hours.
- Monitor inventory levels and coordinate with management to optimize supply chain efficiency for dining services.
- Manage customer complaint resolution processes to maintain a welcoming atmosphere in fast-paced environments.
Supervisor
The Kitchen Counter
04.2022 - 08.2025
- Supervised daily operations and ensured workflow efficiency across multiple teams.
- Coordinated schedules to optimize workforce allocation and meet production demands.
- Implemented safety protocols to maintain a secure work environment for all employees.
- Managed inventory levels and coordinated supply orders to prevent shortages.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Trainer & Barista
The Amway Grand Plaza Hotel
04.2021 - 04.2022
- Company Overview: Starbucks, Inc.
- Primary Training contact, introduction and coaching on all standards: beverages, food safety and overall efficiency.
- Sharing frequent client knowledge and preferences.
- Observing encounters and production, giving feedback on how to improve.
- Overall evaluation of new hires to ensure success.
- General operations including guest service, product knowledge and communication to clients.
- Recognize functional issues and work to resolve for better function of the store.
- Providing dedication to the brand and the success of the store.
- Starbucks, Inc.
Service Supervisor/Host & Server
The Amway Grand Plaza Hotel
01.2017 - 01.2019
- Company Overview: Rendezvous
- Supervisor: Scheduled and directed staff in daily work assignments to maximize productivity; Efficiently resolved problems or concerns to the satisfaction of the involved parties; Continually monitored restaurant and took appropriate action to ensure food quality and service standards.
- Minimize loss and misuse of equipment through proper restaurant supervision and staff training.
- Server: Operated as a server making sure the buffet was stocked and clean.
- Showcase daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings; Prioritize and coordinate execution of tasks; accordingly.
- Consistently earn high positive feedback ratings by establishing rapport with patrons and providing unparalleled service; Quickly clean and set tables to maximize table turnover and restaurant efficiencies.
- Host: Set the tone for patron experience; Assist with side work.
- Utilize Reservation system and maintain seating charts; Assist Room Service Server by answering room service calls to obtain orders and enters them in point-of-service system; Perform any other duties as requested by supervisor; Monitor restaurant activity to determine seating and dining flow.
- Rendezvous
Sales Associate
Tanger Outlets
01.2017 - 01.2018
- Company Overview: Levi's Outlet Store
- Interacted with customers daily, building a strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
- Drove sales through upselling products based on customer's past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events.
- Performed daily department tasks.
- Levi's Outlet Store
Keyholder/Inventory Control Specialist/Visual Merchandiser
Rivertown Crossings Mall
01.2016 - 01.2018
- Company Overview: Aldo
- Keyholder: Accountable for documenting daily sales and numbers, price changes and floor sets.
- Responsible for making sure that each product was checked in on delivery and that damaged products were given to the proper department.
- Inventory Control Specialist/Visual Merchandiser: Maintain appropriate inventory levels based on sales trends.
- Regularly cleaned sales floor shelves and maintained shelf stock levels; Assisted in maintaining the entire store especially the back-room storage areas.
- Aldo
Education
Grand Valley State University
Allendale, MI05.2015
St. Joseph High School
Saint Joseph, MI05.2012
Skills
- Team leadership
- Workflow optimization
- Inventory management
- Safety compliance
- Employee training
- Customer relationship management
- Scheduling coordination
- Conflict resolution
- Problem solving
- Employee motivation
Volunteer Experience
- Westshore Aware, Saugatuck, MI, 01/01/20, Present
- Pride Center, Grand Rapids, MI, 01/01/16, 12/31/17
- Heartside Church, Grand Rapids, MI, 01/01/15, 12/31/18
Timeline
Server/Supervisor
Gun Lake Casino
09.2025 - Current
Supervisor
The Kitchen Counter
04.2022 - 08.2025
Trainer & Barista
The Amway Grand Plaza Hotel
04.2021 - 04.2022
Service Supervisor/Host & Server
The Amway Grand Plaza Hotel
01.2017 - 01.2019
Sales Associate
Tanger Outlets
01.2017 - 01.2018
Keyholder/Inventory Control Specialist/Visual Merchandiser
Rivertown Crossings Mall
01.2016 - 01.2018
St. Joseph High School
Grand Valley State University