Summary
Overview
Work History
Education
Skills
Timeline
Generic

Freddie Milligan

BROCKTON,MA

Summary

Resourceful Job Title experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Cloud Engineer/Architect

  • With Security, Design and Administration, Support and overseeing of all daily Change Management, system builds and overall configuration deployments
  • IT Project Management along with Site Auditing and Assessments working with various IT and non-IT Teams at organizations to produce planned and detailed layouts of new or existing environments.

IT Solutions Architect

Rockland Trust Bank
Plymouth, MA
04.2021 - Current
  • Working with various business units in enhancing, planning for the now and future with various topologies in a Lead/Senior Level Engineering & Architect as a Business IT/Technical resource, which includes on-premise Notebook PCs, and Cloud Windows Servers which includes Active Directory Design, Security Assessments with CyberArk, RSA, Azure AD and Active Directory, DNS, GPO & SQL Server, SCCM, Exchange, Office 365, Hyper-V along with VMWARE, Cloud Design, Administration, Storage Management with Design, Security, Implementation, Architecture, Administration & Daily support and troubleshooting and Storage and Capacity Planning
  • Setting the road maps for future applications and implementations as well as defining how we collaborate with vendors with a standard requirements document
  • Focused on insuring that all internal teams & external vendors supply the company with up-to-date documentation, workflows & all architecture diagrams specific to any applications or systems that work with banks systems as well as setting Architecture Standardization and any risk around projects
  • Technical Lead/Architect on all projects for all application and systems with Security, Networking, Cloud, Hardware/Software, Datacenter Consolidation, Database with CMDB, Storage, VMWare, which also includes direct customers and vendor communication, 4th tiered support resolution.

Lead/Senior Solutions Engineer-Architect

01.2015 - Current
  • Working with various business units in enhancing, planning for the now and future with various topologies in a Lead/Senior Level Engineering and Architect as a Business IT/Technical resource, which includes on-premise and Cloud Windows Servers thru 2019 which includes Active Directory Design, Security Assessments, OU, DNS, DHCP, GPO., etc, SQL Server thru 2019, SCCM, Exchange, Office 365, HyperV along with VMWARE, Azure and AWS Cloud Design, Administration, Storage Management with Design, Security, Implementation, Architecture, Administration and Day to Day support and troubleshooting and Storage and Capacity Planning
  • Technical Lead/Architect on all projects from Security, Azure and AWS Cloud, Datacenter Consolidation, Storage, VMWare and all Solutions Database, Network, Security, Application and Storage Architect, which also includes direct customers and vendor communication, support, and resolution at various levels working with internal support teams
  • AWS and Microsoft Azure Cloud Engineer/Architect, Security, Design and Administration, Support and oversee of all Day-to-Day new system builds and configuration deployments
  • IT Project Management along with Site Auditing and Assessments working with various IT and non-Teams at organizations to produce planned and detailed layouts of new or existing environments., Work to redesign the DEVOPS Protocol/Checklist for a more step by step deployment process to make sure that everything is evaluating the LAB 100% before going into Production there by reducing time and resources., – Involved and worked very closely with Software Engineering and QA to be able to do all testing to make it easier once handed over to teams for their testing environments.

Senior Solutions Engineer

Microsoft
01.2003 - Current
  • Working with various business customers in with planning, designing with new and existing technology for direct customers with Architect, implementing, Installing, Administering, Security and ongoing support for Microsoft Windows Servers from, 2016, which also includes AD, OU, DNS, GPO, DHCP, Hyper-V, Failover Clustering, PowerShell for over five hundred or more servers and up to 1200 users
  • Exchange 2007 thru 2010 including Office 365, Design, Implementing, Installing, Administering, Security and ongoing support for over 250 to 12,000 users
  • VMWARE with installing and configuring Host, adding new host to existing clusters, setting up new or existing VNIC configurations, template design and deployments, troubleshooting Host or Guest related issues
  • IIS Web Servers with installing, configuring, adding new certificates, troubleshooting issues for Applications and SAN Technology with EMC VNX Series, HP, NETAPP, NAS and others, Installing, Administration, Configuration
  • Microsoft SQL Support of (Non-DBA) SQL Server 2008 up to 2016, which also includes installation, support and ongoing high-level system administration and overall design and configuration of MS Failover Clustering
  • Support, Administration and Configuration of Cloud Backup Solutions and Anti-Virus Solutions
  • Also, work with various Load Balancers (hardware and virtual)
  • Service Level Agreements with ticket management, change management and process flow
  • Documenting various steps using Visio, Project Management, Word, Excel, Visio, Share Point, and other software for detailed information storage areas
  • Scripting and automation using various tools such as batch scripting CLI, PowerShell, Robocopy, Wise, Flexera and plain old batch files to achieve success
  • I aided with helping internal and external customers with current and innovative solutions to help resolve small to complex problems to resolution; all while using the best problem solving, communication and customer service skills
  • Current Technologies:, Windows 2008, 2012r2 and 2016 Server, SQL Server 2008 and above, AD SCCM 2012 with SCVMM, EMC VNX Series, HP MSA, NETAPP and others, Onsite and Remote Cloud and ISP Customer Management, Security Planning and Remediation, Windows Fail over Cluster Design and Management VMware 5.x and Hyper-V 2012r2 Management and Administration with Exchange 2010, including Office 365 configuration
  • Setup up and Administration Monitoring and troubleshooting planning and resolution, Detail documentation and Visio Architecture and outlines Project Management and resource planning

Senior/Solutions Systems Engineer-Architect

Forrester Research, Inc
Cambridge, MA
07.2018 - 04.2021
  • Daily IT Infrastructure-Security-Application-Cloud engagements for compliance in a Single Forest AD Domain utilizing Server 2008 to 2019, Apple Mac PCs, Customer relations, Systems Integration, VMware, Vulnerability Remediation, Cloud Administration with AWS, and Azure with all aspects of software and hardware and support of any areas required to keep the internal and external infrastructure secure for all customers
  • Systems Design-Administration: Setting Departmental communication an interaction for all System and software standards and configuration standards for log on and other security areas, also includes on-going meetings, communication, and project management areas
  • MS Office 365 Administration and Backup/restore Solutions, System Monitoring, System script automation and creation
  • Engaging with various teams about Application and Database Compliance levels to cut any Security and Vulnerabilities
  • Security: Vulnerability testing
  • Pen testing with Security Patch tools for Virtual hardware and environments with VMWARE and Hyper-V Admin, Storage Admin including SAN and NAS devices, Cloud with AWS, Microsoft Azure Cloud, database with SQL 2008 and above Admin, SCCM, WSUS, ManageEngine Tools, SolarWinds, WUP Setup, Configuration and Monitoring
  • Cloud Technology areas:
  • AWS - AMI Images uploads for Instance Build Outs for EC2, S3, Dedicated Host Allocation for Hypervisor build outs, Security groups configuration for Firewall Inbound/Outbound access, Elastic IP Allocation for Public access and network interface placements, Volume creation and allocation to running Instances for Server build outs, On-Premises to Cloud Migrations using AWS Server Migrations CloudEndure setup and configuration for “Continuous Replication.”
  • Azure – Azure O365 with Exchange, One Drive, SharePoint, Teams with all User/Directory Administration and Security, Azure Site Recovery Manager and other tools, New Server build and allocation and assign to groups, Network Topology assignments for Firewall access/blocks, VM Automation with Applications and Tools

Consultant

Erecruit and Boston Private Bank
Boston, MA
07.2017 - 07.2018

Consultant

Colospace Inc
Hingham, MA
12.2016 - 07.2017

Senior Systems Architect and Staff Engineer

Robert Half Technology
Boston, MA
06.2016 - 12.2016
  • I was working on various areas about system support of Microsoft Windows Servers, Virtual with VMWARE and Microsoft Hyper-V and SAN Technology with EMC VNX Series along detailed architecture design of overall system wide monitoring, cloud, and vendor management
  • Documenting various IT processes such as design of metrics, bandwidth, and historical data for not only capacity planning and budgeting, but also for initiative-taking troubleshooting to avoid any current or future problems
  • Technologies used:
  • Microsoft Windows 2008 and 2012r2 Server, DNS and GPO Design, Cluster Design and Management
  • VMWARE 5.x and Hyper-V 2012r2, WhatsupGold, New Relic and Solar winds for monitoring and other tools
  • Visio detailed diagrams from entire infrastructure areas
  • Project Management and Planning
  • In addition, being very well versed and involved in team collaboration and team concepts.

Senior Systems Engineer

Sensitech Corp, UTC
Beverly, MA
06.2015 - 06.2016
  • Day to Day Support of the Development, QA, Staging, Professional and Customer Service including Performance as well as Operations with Design, Architect, Build , deploy, and maintain both Test, DEV, QA and other environments including 24X7 Support of Production Hardware and Active Directory, Security, DNS and GPO, VMWARE and Hyper-V servers, applications, Batch scripting including PowerShell and other tools, SAN, Firewall and Load Balancer and their network specific hardware along with working very closely with Software Engineering, Quality Insurance and Development Teams in an Infrastructure and DEVOPS area.

Enterprise Systems Engineer

Pivot Inc, CME Group
Boston, MA
06.2014 - 06.2015
  • In my daily tasks working closely with the Development and QA and Customer Support Teams maintaining VMware Clustered environment with new host, guest creation, snap shots and Storage Administration, Planned Migration, Integrations and Upgrades, Server Design with 2008 and 2012 Active Directory, Web Server configuration of all IIS 6/7.5 with various web sites, Exchange 2003 through 2010, NET framework environments
  • Architect of new VMware Production migration and Template design, Project Management, Scripting with PowerShell and other batch scripting tools, HP and Dell Server hardware support, Dell SAN ISCSI Storage and NETAPP SAN Administration, Configuration and Support, Bluecoat Proxy Server administration, Cisco Firewall Administration, Load Balancers, Internal and External DNS configuration and administration and overall ticket escalation and overall troubleshooting
  • Well versed with understanding software development lifecycle methodologies example: Waterfall, Agile, and ITIL and others
  • Key accomplishments:
  • Worked closely to build relationships with various QA, Development, and support groups from the start to be more initiative-taking and customer service driven for the best overall technical as well as team building within groups
  • Redesigned VMware 5.x and Dell ISCSI SAN Environment for better overall performance and faster VM Guest creation and Template modifications deployments
  • Re-architecture current Windows Active Directory Environment and upgraded from 2003 Domain to 2012 domain
  • Designed a new WSUS and What’s UP Server in QA and Development environment for better overall monitoring and security updates
  • Studied and learned how to configure Bluecoat Proxy Server access.

Education

Howard University
Washington, DC
09.1981

Skills

  • Team Communication and Collaboration
  • Multi-Factor Authentication
  • Configuration and Management
  • Hardware Installation and Maintenance
  • Roadmap Planning and Prioritization
  • Virtual and Cloud Technologies
  • Technical Documentation and Reporting
  • System and Network Security
  • Data and Systems Architecture
  • Virtualization Security
  • Compliance with Security Requirements
  • Backup Procedures
  • Continuous Deployment
  • Maintenance Organization and Development
  • Architectural Standards
  • System Design and Implementation
  • Disaster Recovery Planning
  • Architecture Improvements
  • Solutions Deployment
  • Application and Server Monitoring
  • Solution Implementation
  • Operational Support
  • Log Monitoring and Management
  • SQL Server Database
  • Data Center Environments
  • Private Cloud Security
  • Database Consolidation
  • Virtual Local Area Networks
  • SNMP Monitoring
  • Server Improvements
  • VMware ESXi
  • Enterprise Server Design
  • Local Area Network (LAN)
  • Technology Best Practices
  • Application Administration
  • Design Specifications
  • Requirements Analysis

Timeline

IT Solutions Architect

Rockland Trust Bank
04.2021 - Current

Senior/Solutions Systems Engineer-Architect

Forrester Research, Inc
07.2018 - 04.2021

Consultant

Erecruit and Boston Private Bank
07.2017 - 07.2018

Consultant

Colospace Inc
12.2016 - 07.2017

Senior Systems Architect and Staff Engineer

Robert Half Technology
06.2016 - 12.2016

Senior Systems Engineer

Sensitech Corp, UTC
06.2015 - 06.2016

Lead/Senior Solutions Engineer-Architect

01.2015 - Current

Enterprise Systems Engineer

Pivot Inc, CME Group
06.2014 - 06.2015

Senior Solutions Engineer

Microsoft
01.2003 - Current

Cloud Engineer/Architect

Howard University

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Freddie Milligan