FREDDIE VALDEZ

Work History

Program Support Assistant

US Veterans Affairs Department

Loma Linda, CA

01.2020 - Current

Performed clerical organization, answered phones and filed documentation for program manager
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
Communicated clearly with program staff and participants through written and digital correspondence
Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Conducted comprehensive medical record reviews to ensure completeness, accuracy, and compliance with regulatory requirements
Enhanced system performance by troubleshooting and resolving hardware, software, and network issues
Verified timekeeping records and handled any discrepancies with employees
Checked accrued hours against listed hours for leave time
Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.

Front Desk Agent/ Night Auditor

Hyatt Place Hotel

Riverside, CA

08.2014 - 06.2017

Greet, register, and assign rooms to guests of hotels
Contact housekeeping or maintenance staff when guests report problems
Make and confirm reservations
Use computers for various applications, such as database management or word processing
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Create, maintain, and enter information into databases
Operate computers programmed with accounting software to record, store, and analyze information
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
Prepare trial balances of books
Transfer details from separate journals to general ledgers or data processing sheets
Collected room deposits, fees, and payments
Maintained accurate records of guest information, payments, and reservations using hotel management software systems
Resolved guest issues promptly, resulting in positive feedback and return visits.

Houseman/Housekeeper

Hyatt Place Hotel

Riverside, CA

08.2014 - 06.2017

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Disinfect equipment and supplies, using germicides or steam-operated sterilizers
Wash dishes and clean kitchens, cooking utensils, and silverware
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
Dust and polish furniture and equipment
Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
Assist physically challenged travelers and other guests with special needs
Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel

Independent Contractor

Apple One Staffing

Riverside, CA

05.2013 - 12.2013

Checked patient insurance, demographic, and health history to keep information current
Coordinated patient scheduling, check-in, check-out and payments for billing
Transcribed phone messages and relayed to appropriate personnel
Reduced no-shows by implementing appointment reminder system through phone calls or text messages
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Licensed Vocational Nurse

Community Care And Rehabilitation Center

Riverside, CA

07.2008 - 10.2011

Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
Cared for wounds, provided treatments, and assisted with procedures
Assisted with admissions, appointments, transfers, and discharges.

Licensed Vocational Nurse

Riverside Center for Behavioral Medicine

Riverside, CA

01.2008 - 08.2015

Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes
Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices
Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed
Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into our community
Documented accurate and complete patient information to address patient problems and expected outcomes.

Licensed Vocational Nurse

Nursing and Rehabilitation Center

Riverside

03.2007 - 10.2007

Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
Cared for wounds, provided treatments, and assisted with procedures
Assisted with admissions, appointments, transfers, and discharges.

Personal Care Assistant

08.2006 - 08.2008

Encore

Senior Living

Riverside, CA

Assisted clients with daily living needs to maintain self-esteem and general wellness
Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties
Built strong relationships with clients to deliver emotional support and companionship
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Resident Assistant

Arbor Gardens Assisted Living

Corona, CA

06.2005 - 08.2006

Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support
Increased resident independence by aiding with mobility exercises and daily activities
Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere
Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Assisted residents in managing medications, ensuring proper dosages and adherence to schedules
Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans
Answered phone promptly and directed incoming calls to correct offices
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Meat Department Clerk

Stater Brothers Markets

San Bernardino, CA

05.2001 - 08.2006

Wrapped, weighed and filled product with efficiency to manage high volume of customers
Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers
Followed proper safety, handling, and cross-contamination procedures
Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers
Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships
Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers
Trained new staff members on proper sanitation procedures, cutting techniques, and customer service skills, resulting in an efficient and cohesive team environment.

Boatswain's Mate, United States Coast Guard

Alameda, CA

06.1999 - 09.2001

Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment
Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance
Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo
Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast)
Enhanced maritime security by conducting regular patrols and monitoring vessel activities
Managed weapon handling, delivery, and shipping systems
Prevented potential terrorist threats through targeted surveillance operations and intelligence gathering efforts.

Overview

Work History

Program Support Assistant

Front Desk Agent/ Night Auditor

Houseman/Housekeeper

Independent Contractor

Licensed Vocational Nurse

Licensed Vocational Nurse

Licensed Vocational Nurse

Personal Care Assistant

Encore

Resident Assistant

Meat Department Clerk

Education

Bachelor of Science - Healthcare Information Management

Certificate in Strategic Leadership - undefined

Associate of Science - Healthcare Administration

Skills

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Certification

Timeline

Summary

Accomplishments

Work Availability

Interests

Software

Websites

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