Freddrick Richardson
Brooklyn,NY
Summary
Offering extensive knowledge and experience in the areas of Security and Guest Services. Participated with the opening of five state-of-the-art arenas in major markets. Experience working with NFL, NBA, NHL, WNBA, ECHL, NCAA, as well as major touring entertainers, I also have worked closely with the United States Secret Service, FBI, and Homeland Security
Overview
31
31
years of professional experience
Work History
Director Guest Services
Barclays Center
07.2023 - Current
- Point of contact for all NBA customer service issues for Barclays Center
- Point of contact for ADA issues for the venue
- Oversee a part time staff of 350
- Work closely with NYPD during events
- Point person to establish a culture of friendliness and excellence with the staff
- Create Training programs and implement with all staff members in the organization
- Oversee a full time staff of 5 full time managers and 300 part time staff members
Director Security & Parking
Minute Maid Park
Houston
06.2022 - 06.2023
- Point of contact with MLB League Security
- Point of contact with Houston Police, Houston Fire
- Oversee the contracts for Andy Frain Services & CSC Company
- Conduct Active Shooter and Emergency Evacuation Training
- Work closely with FBI & Homeland Security
- Responsible for credentials and access management
- Houston Astros
Vice President of Arena Security & Public Safety
Charlotte Hornets - Spectrum Center
09.2016 - 05.2022
- Provide senior leadership and management direction to the leadership team regarding security issues
- Serve as liaison with National Basketball Association (NBA) and other leagues/ teams; local state, and federal law enforcement, and other organizations
- Maintain safe and secure arena facilities through development of departmental policies and procedures to fulfill the company's security governance, physical security risk management and control practices
- Provide personnel security leadership, guidance and support
- Oversee and conduct/ assist in sensitive investigations as needed
- Hire, train and supervise a diverse pool of security team members
- Responsible for emergency and business continuity planning
- Develop a best practice disaster recovery plan to ensure safety for employees and arena guests
- Develop a security team that exceeds expectations of the organization to make sure security is ranked in tier 1 per the NBA League Security Office
- Oversee 24hr & Arena & Event Security for the venue
Vice President of Public Safety/ Guest Services / Facility Operations
Sprint Center
Kansas City, Missouri
03.2012 - 09.2016
- Continue to implement new ways to enhance the overall Guest experience for the guests that visit the venue
- Maintain a strong focus on internal customer service when working with other departments.
- Complete special projects/tasks as assigned.
- Complete annual performance reviews for all department personnel as needed
- Oversee the Public Safety / Security department which include 24hr Security, Event Security, First Aid, Police, and serve as the liason for all FBI, Homeland Security, Secret Service, and local and state police
- Oversee all areas of the Guest Services Department which include all Ushers and Ticket Takers.
- Kansas City Missouri
Director of Security/ Guest Services
Sprint Center
Kansas City, Missouri
03.2008 - 03.2012
- Manage and supervise all aspects of the 24hr and Event Security & Guest Services Departments for Sprint Center, Kemper Arena, and American Royal Complex.
- Serve as the primary contact with all local, state, federal law enforcement agencies
- Create, implement emergency evacuation procedures for all AEG Kansas City facilities
- Develop Safety Committee for all AEG Kansas City facilities that will ensure that all safety policies and procedures stay updated
- Directly supervise the Manager of Security, Guest Services Manager, Manager Guest Services & Public Safety
- Oversee Department budget of 1.2 million dollars.
- Work Closely with AEG Risk Management to process reports and claims that could be used in litigation against the company
- Update all emergency evacuation procedures
- Work closely with Homeland Security to improve Security Best Practices in and around the facility
- Point of contact for all CCTV and Surveillance in and around the facility
- Kansas City Missouri
Director of Guest Services / Public Safety
Sprint Center
Kansas City, Missouri
05.2007 - 03.2012
- Manage and supervise all aspects of the Guest Services and Public Safety Department for Sprint Center. Guest Services and Public Safety Department includes all Guest Services Representatives, Event Security, and First Aid staff members.
- Interviewed, hired, and trained all staff to work in the department which was a total of 250 employees.
- Created a Guest Services / Public Safety training and operations manual for the department.
- Created detailed employee handbook for all staff members to use as a reference guide to assist with job performance
- Serve as the primary contact for Sprint Center concerning ADA and accessibility issues for the facility.
- Serve as the primary contact for parking issues for all guests that visit Sprint Center.
- Oversee the parking contracts that Sprint Center has signed with Standard Parking that provides parking for our employees, and suite holders.
- Conduct Emergency Evacuation training for all full and part time employees.
- Kansas City Missouri
Director of Public Safety/ Special Projects
Charlotte Bobcats Arena
Charlotte, North Carolina
08.2005 - 05.2007
- Manage and supervise all aspects of the Public Safety Department for Charlotte Bobcats Arena. Public Safety Department includes all Event Security, 24hr Security, Police, Fire, and First Aid
- Created the Charlotte Bobcats Arena Emergency Evacuation Manual
- Interviewed, hired, and trained all security staff hired to work at the Charlotte Bobcats Arena which was a total 125 Security Officers full time and part time.
- Implemented Emergency Evacuation Training and Procedures for all full and part time employees.
- Served as the primary security contact for the arena when dealing with security issues with the three professional leagues NBA, WNBA, and ECHL
- Worked closely with all local, state, and federal law enforcement agencies to secure Charlotte Bobcats Arena
- Manage an operating budget in excess of $ 1 Million dollars for the Public Safety Department
- Created and implemented Building Policies and Procedures for Charlotte Bobcats Arena
- Manage the id badge/ card access system in the facility
- Manage the issuing of keys and conducted key audits for the facility
- Served as the risk management contact for the facility. Conducted incident report writing training for all security staff. Worked closely with the company attorneys to defend Charlotte Bobcats Arena in litigation concerning incidents that took place at the arena.
- Worked closely with the Human Resources Department conducting investigations concerning employees that violated company policies on physical assets or monetary assets.
- Charlotte North Carolina
Director of Guest Services
American Airlines Center
Dallas, Texas
03.2003 - 08.2005
- Manage and supervise all aspects of the Guest Services Department, which has been recognized for excellence in service by the National Basketball Association. Guest Services Department includes all FOH, security and wardrobe staffing as well as venue programming for internal and external guests.
- Successfully implemented emergency and security systems, components, policies and procedures (i.e. Metal Detectors, Johnson Controls, Evacuation Procedures and Drills) in response to heightened requirements in the facility management industry.
- Manage an operating budget in excess of $1.3 Million for the Guest Services and Wardrobe Departments.
- Coordinate and supervise training and development of over 500 guest services personnel. The department currently has a retention rate of 73%.
- Supervise the security license for the American Airlines Center and administer the regulations and guidelines as outlined by the Texas Commission on Private Security.
- Serve as contract administrator for all wardrobe rental and service agreements.
- Facilitate Accessibility Advisory Committee, which serves to insure that the ADA and Texas Accessibility Standards are met and exceeded at the American Airlines Center.
- Implement and supervise guest services programming which includes the Designated Driver, Lost Kid, Emergency Locator and Tour Programs.
Guest Services Manager
American Airlines Center
Dallas, Texas
03.2002 - 03.2003
Guest Services Coordinator
American Airlines Center
Dallas, Texas
06.2001 - 03.2002
- Assisted with the transition planning and activities for the grand opening of the American Airlines Center which is home of the NBA Dallas Mavericks and the NHL Dallas Stars.
- Recruited and trained over 1,500 employees in preparation for opening events at the Center.
- Implemented Ticketmaster's Fan TM system and supervised the maintenance of the handheld and turnstile scanners.
- Created crowd management and deployment plans for all events at the Center. Supervised 200-300 employees per event.
- Responded to guest's comments and questions from Fan Advocate line and email address.
- Supervised the key distribution system as well as the implementation of Johnson Control's Card-Key Access system.
Assistant Security Manager
Philips Arena
Atlanta, Georgia
08.1999 - 06.2001
- Assisted with the creation and implementation of the Security Department for the opening of Philips Arena.
- Hired, trained and supervised the full-time security officers on all Command Center functions which included Life Safety Systems, Access/Egress Systems, Elevator/Escalator Systems, Lost and Found and Radio Inventory.
- Implemented the Card-Key and Access Control systems and served as liaison to Johnson Controls and Kronos.
- Coordinated all scheduling of 24-hour security with event security staff and created event-tracking system, which included payroll, and employee profiling.
- Supervised activities of security and life safety contract services.
- Served as building security point-of-contact for the Atlanta Thrashers and the Atlanta Hawks.
Assistant Security Manager
Georgia Dome
Atlanta, Georgia
07.1995 - 08.1999
- Supervised fulltime 24-Hour security staff of (3) supervisors and (24) security officers.
- Maintained and tracked all key inventory with the Best Lock System.
- Trained officers in the use of OC Spray, First Aid, Handcuffs, and Customer Service.
- Assisted with security during the 1996 Olympic Games as well as SEC Championships, Peach Bowls, and Atlanta Falcons football seasons.
Education
Oglebay Arena Management School - undefined
Oglebay Arena Management School
01.2004
Certifications Memberships Training
- Active member of IAVM - International Association of Assembly Managers Since 2002
- Member A.S.I.S Security Organization
- IAVM Crowd Management Training Certified
- Johnson Controls Access Systems Training
- Best Lock Access Systems Training
- IAVM Member since 2002
- Oglebay Arena Management School Graduate Class of 2004
- Opened Several AEG Venues
- Arena Permanbuco Recife Brazil
- Barclays Center Brooklyn New York
- Houston Dynamo Stadium Houston Texas
- Videotron Center Quebec Canada
- 2019 NBA All Star Game Spectrum Center
- 2019 ACC Tournament Spectrum Center
- 2020 Republican National Convention Planning Training For Staff
References
Available upon request
Timeline
Director Guest Services
Barclays Center
07.2023 - Current
Director Security & Parking
Minute Maid Park
06.2022 - 06.2023
Vice President of Arena Security & Public Safety
Charlotte Hornets - Spectrum Center
09.2016 - 05.2022
Vice President of Public Safety/ Guest Services / Facility Operations
Sprint Center
03.2012 - 09.2016
Director of Security/ Guest Services
Sprint Center
03.2008 - 03.2012
Director of Guest Services / Public Safety
Sprint Center
05.2007 - 03.2012
Director of Public Safety/ Special Projects
Charlotte Bobcats Arena
08.2005 - 05.2007
Director of Guest Services
American Airlines Center
03.2003 - 08.2005
Guest Services Manager
American Airlines Center
03.2002 - 03.2003
Guest Services Coordinator
American Airlines Center
06.2001 - 03.2002
Assistant Security Manager
Philips Arena
08.1999 - 06.2001
Assistant Security Manager
Georgia Dome
07.1995 - 08.1999
Oglebay Arena Management School - undefined
Oglebay Arena Management School