FREDDY ARANDA
Edinburg,TX
Summary
Seeking a long-term position with potential future growth in an environment where I’m able to be challenged with my experience in knowledge skills to develop a strong successful students.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
Donna ISD
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
TECHNICAL SUPPORT EXPERT
T-MOBILE USA, MISSION TEXAS
10.2014 - 07.2022
- Manage high call volume center-building rapport, listening and resolving challenging situations customers may encounter
- Address customer inquiries and complaints.
- Resolving technical difficulties associated with network, mobile devices, smartphones, tablets and online support.
- Take escalated calls in effective ways to ensure customer is satisfied with resolution
- Monitor calls daily to determine trends that have an impacting behavior and coach to have a better resolution
- Run different reports to keep reps aware of where they stand
- Create SMART Plans for individual reps based on a specific metric that will improve overall performance
- Provide a fun and encouraging working-environment
- Adapt to diverse personalities and find out what motivates them to be successful
Slot Ambassador
Soaring Eagle Casino & Resort
09.1999 - 11.2011
- Optimized operational efficiency by logging daily activities such as machine malfunctions, jackpot wins, or customer complaints accurately in designated systems.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Collaborated with other team members to create seamless guest experiences across all areas of the casino.
- Promoted responsible gambling practices through vigilant observation of guest behaviors and adherence to set guidelines.
- Maintained order in high-traffic gaming areas by monitoring guest behavior and promptly addressing any concerns or disputes.
- Contributed to the overall success of the casino by proactively identifying opportunities for improvement and suggesting innovative solutions to challenges faced in daily operations.
- Enhanced customer experiences by providing friendly and knowledgeable assistance on the casino floor.
- Contributed to a positive atmosphere by engaging with guests, offering helpful tips, and answering questions about games.
Education
Some College - Accounting
Central Michigan University
Mount Pleasant, MIDiploma - Accounting
Edinburg High School
Edinburg, TX05.1996
Skills
- Experienced with and worked on a daily basis with the following programs CMS, RTA, E-scheduler planner, Samson, Remedy, impact 360, business objects, share point, among others
- Knowledgeable in Microsoft word, Excel, Outlook, and PowerPoint
- Experienced with analyzing and interpreting trends
- Experienced in creating activity guides tailored to areas of opportunity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Donna ISD
10.2022 - Current
TECHNICAL SUPPORT EXPERT
T-MOBILE USA, MISSION TEXAS
10.2014 - 07.2022
Slot Ambassador
Soaring Eagle Casino & Resort
09.1999 - 11.2011
Some College - Accounting
Central Michigan University
Diploma - Accounting
Edinburg High School
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