Dawnetts Small
Brooklyn,NY
Summary
Polite and positive front desk bi-lingual ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security/Pavilion Front Desk
Mount Sinai Queens
11.2017 - 04.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Event Coordinator and Marketing Director
MuchEntertainment Event Service
01.2014 - 09.2017
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Developed digital marketing strategies by studying economic indicators, tracking changes in supply and demand, identifying customers and monitoring competition.
Security Guard
Garrison Protective Services
06.2012 - 06.2013
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Education
Associate Degree In Legal Studies - Paralegal Studies
2026.02 - 2026.03
Skills
- Reliable and Punctual
- Delivery Coordination
- Prioritization and Time Management
- Visitor and Customer Relations
Certification
- First Aid/CPR Certified
- NYS Security License (8/16 hour certificates)
- CPI certified
- Fireguard License
Timeline
Tci College - Associate Degree In Legal Studies, Paralegal Studies
2026.02 - 2026.03
Security/Pavilion Front Desk - Mount Sinai Queens
11.2017 - 04.2020
Event Coordinator and Marketing Director - MuchEntertainment Event Service
01.2014 - 09.2017
Security Guard - Garrison Protective Services
06.2012 - 06.2013