Freddy Garcia
Orlando,FL.
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
25
25
years of professional experience
Work History
Business Services Manager
AT&T.
Orlando, Fl.
11.2019 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Digital Technician
AT&T
Orlando, FL
09.2006 - 11.2019
- Partnered with business and engineering teams to develop mutually agreeable design specifications.
- Analyzed and integrated designs into development environment by writing scripts and using proprietary tools.
- Scheduled tasks and goals to complete designs on time and meet specifications.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Educated equipment operators on proper use of equipment.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Selected electronics equipment, components or systems to meet functional specifications.
Service Technician
AT&T
Orlando, FL
05.2005 - 09.2006
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Trained customer employees and managers on machine use and maintenance.
Supply Chain Coordinator
BellSouth Telecommunications
Miami, FL
05.2000 - 05.2005
- Directed product flow throughout company.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Managed complex equipment storage operations while effectively partnering with intermediary departments to complete projects.
- Kept stock areas clean, tidy and organized according to facility requirements.
- Scheduled production plans according to customer needs and supply availability.
- Completed frequent inventory counts and resolved discrepancies.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Improved, standardized and documented planning and scheduling processes.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Balanced demand and supply while aligning volume and mix to achieve production objectives.
- Managed distribution network, logistics, trade compliance and warehouse management.
Service Representative
BellSouth Telecommunications
Miami, FL
09.1997 - 05.2000
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Scheduled appointment to resolve more complex issues.
Education
Associate of Science - Electrical, Electronics Engineering Technologies
ATI Career Training Center - Miami
Miami, FL09.1997
Skills
- Professional Relationships
- Business Development
- Issue Resolution
- Employee Performance Evaluations
- Focus and Follow-Through
- Records and Database Management
- Ethernet Switching
- Office Organization
- Project Management
- Client Relationship Management
- Policy Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Services Manager
AT&T.
11.2019 - Current
Digital Technician
AT&T
09.2006 - 11.2019
Service Technician
AT&T
05.2005 - 09.2006
Supply Chain Coordinator
BellSouth Telecommunications
05.2000 - 05.2005
Service Representative
BellSouth Telecommunications
09.1997 - 05.2000
Associate of Science - Electrical, Electronics Engineering Technologies
ATI Career Training Center - Miami
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