Summary
Overview
Work History
Education
Skills
Timeline
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Joan Guante Estevez

Philadelphia

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Specialist

Apple Inc.
07.2024 - Current
  • Assist customers diligently, while maintaining accuracy and attention to detail
  • Understanding Apple’s products and helping customers find the ideal one for them
  • Providing the utmost customer service throughout all areas of the Apple store

EVV Coordinator

Elite Home Health Care
03.2024 - Current
  • Diligently handle a high volume of calls on a consistent basis
  • Ensure sensitive information is maintained safe by practicing company’s security standards
  • Keep track of documentation, such as timekeeping records, while ensuring compliance
  • Process a weekly report listing the tasks managed and their resolution status

Business Services Specialist II

Cox Automotive
10.2023 - 01.2024
  • Assisted with the handling of multiple car accounts and scheduling sales
  • Ensured all data is accurate and follows multi step procedures of verification
  • Diligently handled a high volume of calls on sale days

Customer Service Representative

Synchrony Financial
03.2023 - 10.2023
  • Maintained efficient pace when assisting clientele with payment completions
  • Outstandingly handled a high volume of calls on a consistent basis
  • Prioritized customer satisfaction while ensuring company security

Payroll Clerk

Elite Home Health Care
05.2019 - 03.2023
  • Completed and processed payroll for 250+ of employees
  • Prepared and balanced period-end reports, and reconciled issued payrolls to bank statements
  • Kept track of leave time, such as vacation, personal, and sick leave for all employees
  • Compiled statistical reports, statements, and summaries related to pay and benefits accounts, and submitted them to appropriate departments
  • Trained employees on organizations' timekeeping systems

Education

Associates of Arts - Business

Community College of Philadelphia
05.2021

H.S. Diploma -

Olney Charter High School
06.2019

Skills

  • Bilingual
  • Customer service
  • Payroll operations
  • Managing sensitive information
  • Excel
  • HHA Exchange
  • Workday

Timeline

Specialist

Apple Inc.
07.2024 - Current

EVV Coordinator

Elite Home Health Care
03.2024 - Current

Business Services Specialist II

Cox Automotive
10.2023 - 01.2024

Customer Service Representative

Synchrony Financial
03.2023 - 10.2023

Payroll Clerk

Elite Home Health Care
05.2019 - 03.2023

H.S. Diploma -

Olney Charter High School

Associates of Arts - Business

Community College of Philadelphia

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Joan Guante Estevez