Nicole Diaz
Miami
Summary
A bilingual business student with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet very flexible at multitasking. Customer focused with diverse industry experience including hospitality, sales and real estate. Track record of driving increased sales and improving overall buying experience.
Overview
8
8
years of professional experience
Work History
Specialist
Apple
06.2024 - 12.2024
- Delivered exceptional customer service by identifying needs, recommending Apple products, and educating customers, resulting in increased satisfaction and loyalty.
- Maintained expert knowledge of Apple products, services, and purchase options to provide accurate information, enhancing customer confidence and trust.
- Supported team members by sharing product expertise and assisting during peak times, contributing to a cohesive and efficient store environment.
- Promoted an inclusive shopping experience by respecting diverse perspectives and fostering a welcoming atmosphere for all customers.
Commercial Real Estate Intern
America's Commercial Real Estate
10.2023 - 04.2024
- Build and sustain strong relationships with clients, enhancing customer satisfaction and loyalty, and consistently increasing repeat business annually
- Execute and oversee the preparation of over 100 contracts, listing agreements, LOIs, and proposals each year, ensuring high accuracy and improved transaction efficiency
- Manage tenant relations and upkeep for 50+ units, achieving a 99% occupancy rate
- Developed marketing materials, such as brochures and presentations, to attract potential investors and tenants
Automotive Sales Associate
Don Mealey Sport Subaru
03.2021 - 09.2023
- Guided customers to discover the perfect cars and provided detailed information about financing options, resulting in high levels of satisfaction
- Initiated the collection of over 100 positive reviews for the company, highlighting the service delivered
- Contacted potential customers online guided and questions about cars were answered, keeping customers engaged
- Designed and executed a plan to boost monthly sales by 15%
- Delivered expert explanations of car features and benefits to over 300 customers annually, significantly guiding purchasing decisions
Sales Representative
AT&T
06.2017 - 03.2021
- Oversaw daily operations, including opening and closing the AT&T store, managed cash transactions averaging $15,000 per day, and ensured accurate daily bank deposits
- Delivered personalized customer service and in-depth product demonstrations, leading to a noticeable increase in repeat customers and enhanced sales relationships
- Surpassed sales targets by finding and closing new deals, increasing monthly revenue by 20%
- Generated additional sales opportunities with upselling and cross-selling techniques
Education
MBA - Business Administration
University of Miami
Miami, FL12-2025
Bachelor of Business Administration (BBA) - Management
Florida International University
Miami, FL12.2024
Associate in Arts (AA) - Business Administration And Management
Valencia College
Orlando, FL04.2023
Skills
- Bilingual
- Powerful negotiator
- Inventory Specialist
- Guest Services
- Leasing and sales
- Contract Review
Timeline
Specialist
Apple
06.2024 - 12.2024
Commercial Real Estate Intern
America's Commercial Real Estate
10.2023 - 04.2024
Automotive Sales Associate
Don Mealey Sport Subaru
03.2021 - 09.2023
Sales Representative
AT&T
06.2017 - 03.2021
Associate in Arts (AA) - Business Administration And Management
Valencia College
MBA - Business Administration
University of Miami
Bachelor of Business Administration (BBA) - Management
Florida International University
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