Freddy Lopez Peregrina
Bakersfield,CA
Summary
Knowledgeable with solid background in cargo handling and logistics support. Successfully managed cargo operations, ensuring timely and accurate processing. Demonstrated problem-solving skills and attention to detail in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Logistics Support
Williams-Sonoma, Inc.
Bakersfield
06.2022 - Current
- Support system that provides customers with timely and accurate support
- Facilitated support groups for clients with similar challenges to share experiences and provide mutual support
- Analyzed customer feedback to identify trends and develop strategies for improving customer experience
- Created a customer loyalty program that increased customer retention by X%
Security Guard
Trans-West Security Services, Inc.
Bakersfield
02.2019 - 06.2022
- Developed and maintained relationships with local law enforcement and other security personnel
- Enforced safety policies and rules to ensure the protection of property and personnel
- Operated surveillance and communication equipment, such as two-way radios, to monitor and respond to security situations
- Conducted investigations of security-related incidents and wrote detailed reports for management
- Remained up-to-date with security trends and best practices in order to identify potential security risks
Collection Specialist
Account Control Technology, Inc.
Bakersfield
06.2017 - 02.2019
- Tracked and monitored progress of individuals using data collection and graphing, allowing for informed decision-making
- Monitored customer accounts for overdue payments and initiated collection activities
- Negotiated payment plans with customers to ensure timely payments and reduce bad debt
- Wrote and edited business documents and correspondence, ensuring accuracy and clarity of information
- Developed and enforced office policies and procedures, ensuring compliance with organizational standards
Customer Service
Xerox Commercial Solutions, LLC.
Bakersfield
01.2015 - 06.2017
- Trained and coached new customer service representatives on best practices and customer service standards
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
- Organized and managed customer data, ensuring accuracy and completeness of records
Education
Diploma -
East Bakersfield High School
01-2010
Skills
- Communication Skills Expert
- Wireless Communications Expert
- Law Enforcement Expert
- Knowledge of Standards Compliance Expert
- Safety Principles Expert
- Profit-Based Sales Targets Expert
- Databases Expert
- Marketing Expert
- Software Applications Expert
- Creative Problem Solving Expert
LANGUAGES
English Very good command
Spanish Very good command
Timeline
Logistics Support
Williams-Sonoma, Inc.
06.2022 - Current
Security Guard
Trans-West Security Services, Inc.
02.2019 - 06.2022
Collection Specialist
Account Control Technology, Inc.
06.2017 - 02.2019
Customer Service
Xerox Commercial Solutions, LLC.
01.2015 - 06.2017
Diploma -
East Bakersfield High School