FREDDY SOTO
MIAMI,FL
Summary
Reliable assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Line Cook
Chipotle Grill
Miami, FL
01.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Reduced food preparation time while maintaining quality through effective mise en place organization.
- Assisted with training new hires on kitchen procedures, safety protocols, and recipe execution.
- Maintained consistent flavor profiles and presentation standards, ensuring positive guest experiences.
- Managed proper storage of perishable ingredients according to established guidelines, minimizing spoilage risks.
- Cultivated a positive work atmosphere among the kitchen team, fostering collaboration during high-pressure situations.
- Ensured consistency across batch production by following standardized recipes and portion control guidelines.
- Continuously improved culinary skills through ongoing practice, research, and professional development opportunities.
- Increased efficiency in the kitchen through regular maintenance and cleaning of cooking equipment.
- Demonstrated flexibility in adapting to changes in menu offerings or daily specials as required by management or availability of ingredients.
- Participated in catering events, showcasing exceptional organizational skills needed for successful off-site food preparation.
- Collaborated with team members to accurately fulfill complex orders within tight timeframes.
- Mastered diverse menu items, adapting to the specific needs of customers with dietary restrictions or allergies.
Front Line Cook
Carrot Express
Miami, FL
02.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
ASSISTANT
ANN SACKS
01.2024 - 03.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
Assistant
Deliciosa Food Group, Inc
09.2022 - 12.2022
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Developed and maintained filing systems to facilitate easy access to information.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Customer Service Representative
BANCO DE COLOMBIA
08.2017 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - LEARNING ENGLISH AS A SECOND LANGUAGE -ESL
Miami Dade College
Miami, FL12.2024
Bachelor of Science - Business Administration
UNIVERSIDAD NACIONAL EXPERIMENTAL UNER
REPUBLICA DE VENEZUELA 10.2017
Skills
- Time Management
- Computer Skills
- Team Collaboration
- Fast Learner
- Relationship Building
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Line Cook
Chipotle Grill
01.2024 - Current
ASSISTANT
ANN SACKS
01.2024 - 03.2024
Front Line Cook
Carrot Express
02.2023 - 11.2024
Assistant
Deliciosa Food Group, Inc
09.2022 - 12.2022
Customer Service Representative
BANCO DE COLOMBIA
08.2017 - 06.2022
No Degree - LEARNING ENGLISH AS A SECOND LANGUAGE -ESL
Miami Dade College
Bachelor of Science - Business Administration
UNIVERSIDAD NACIONAL EXPERIMENTAL UNER
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