Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Freddy A Escobar

Arlington,VA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Barley Mac of Courthouse Inc

fitzgerald lewis
Arrington, VA
11.2023 - Current
  • Analyzed customer feedback surveys to identify areas where improvements could be made.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Dominion Pint Llc

fitzgerald lewis
Arlington, VA
09.2019 - 10.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Poured wine, beer and cocktails for patrons.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Assisted in setting up the bar for service shift.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Completed regular bar inventories and daily requisition sheets.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted guests with friendliness and professionalism.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Provided drink suggestions to customers based on their preferences.

Epic Smokehouse Llc

Joon Wang
Arlington, VA
06.2018 - 09.2020
  • Trained new employees on how to operate machinery in the smokehouse area.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Used hand trucks, rolling carts, forklifts and overhead cranes to move materials and finished products.
  • Inspected raw materials for conformance with desired quality specifications.
  • Cleaned and sanitized all surfaces in the smokehouse regularly.
  • Sanitized cooking and cutting equipment.
  • Followed HACCP regulations when handling food items within the smokehouse environment.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Washington-Lee High School
Arlington, VA
06-2017

Skills

  • Product Demonstration
  • Training Abilities
  • Customer Support
  • Device Configuration
  • Customer Communication and Empathy
  • Bar experience
  • Kitchen experience
  • Serving experience

Languages

English
Professional
Spanish
Professional

Timeline

Barley Mac of Courthouse Inc

fitzgerald lewis
11.2023 - Current

Dominion Pint Llc

fitzgerald lewis
09.2019 - 10.2023

Epic Smokehouse Llc

Joon Wang
06.2018 - 09.2020

High School Diploma -

Washington-Lee High School

Similar Profiles

CREATE PROFILE
Freddy A Escobar