Dominique Grisby

• Assisted approximately 30 customers daily with issues involving various Apple devices and software.
• Provided remote support to customers, effectively diagnosing and resolving issues without the need for in-person assistance.
• Exceeded performance metrics by consistently meeting or surpassing targets in sales, customer satisfaction, and call handling times.

Provided support for H&R Block Tax Professionals with over the phone instructions for hardware support and by remotely logging in for more complex software issues

• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.

• Assisting consumers in identifying and solving various issues related to the products purchased in Best Buy brick and mortar locations as well online
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Assisted and provided daily care to Elderly and disabled individuals
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.