Frederick Armstrong
Roscoe,IL
Summary
Solid foundation in IT fundamentals and genuine eagerness to learn and grow within the field. Strong understanding of basic computer operations and essential troubleshooting techniques. Ready to utilize and further develop technical skills and customer service abilities in the desired position. Positive and reliable individual with a knack for efficiently handling tasks and a strong work ethic. Familiar with warehouse operations and techniques, including inventory management and equipment operation. Committed to maintaining a safe and organized workspace to ensure seamless workflow and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
Pivot Point Consulting
11.2021 - 06.2023
- Customer service representative for Epic medical systems that service mychart and other IT support services
- Troubleshoot different issues for printers, scanners, monitors, and other medical hardware
- Service several different ticketing softwares for IT Support
- Communicate with clients through different mediums including phone and email support
Forklift Operator
Schoep's Ice Cream Co., Inc.
12.2020 - 05.2021
- Operate reach forklift for day to day operations
- Load/ unload trucks daily
- Completed shipping and receiving paperwork daily
- Coordinate with truck drivers daily
General warehouse
Dollar General
01.2020 - 10.2020
- Reach lift driver
- Maintain a clean and safe workspace
- Maintained a positive rate for work performance
- Obey and enforce Covid-19 safety protocols
Ramp worker
UPS
11.2019 - 12.2019
- Unload/Load cannisters from incoming planes
- Drive tug cars with cannisters
- Operate belt loader
- Complete check-ins for each canister
Warehouse/ Dock Worker
Midwest Refrigerated Services, INC
05.2016 - 10.2019
- Complete and fulfill daily orders
- Unload/ load daily trucks
- Rotate old/new product
- Lead dock worker with accellos program
- Unload railcars
- Receive/ship out product
- Problem solve any discrepancies with Accellos and Datex systems
- Completion of daily operations
- Problem solving for Accellos and Datex systems
- Knowledge of various products and how to store different temperature controlled product
- Knowledge of proper warehouse storage procedures
Outside yard worker
Menards
08.2013 - 04.2016
- Operated heavy machinery such as forklifts or loaders responsibly, minimizing risk of accidents or injury on the job site.
- Supported sales staff by keeping them informed about available stock levels, helping them meet customer needs more effectively.
- Enhanced customer satisfaction by providing efficient and accurate assistance in locating products.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Assisted customers with loading purchases into their vehicles safely and securely.
- Conducted regular inventory checks to ensure product availability for customers'' needs.
- Maintained a safe and clean work environment, ensuring compliance with company policies and procedures.
Warehouse Worker
Hayes beer distribution company
05.2010 - 07.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50+ pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High school or equivalent -
Hononegah high school
Rockton, IL06.2010
Skills
- IT Support
- Customer service
- Load & Unload
- Warehouse
- Remote support
- Ticket management
- Software installation
- Desktop support
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Warehouse operations
- Attention to detail
Certification
Forklift certification, 05/01/10, 10/31/20, I have been forklift certified for every employer that has required me to do so
Timeline
IT Help Desk Agent
Pivot Point Consulting
11.2021 - 06.2023
Forklift Operator
Schoep's Ice Cream Co., Inc.
12.2020 - 05.2021
General warehouse
Dollar General
01.2020 - 10.2020
Ramp worker
UPS
11.2019 - 12.2019
Warehouse/ Dock Worker
Midwest Refrigerated Services, INC
05.2016 - 10.2019
Outside yard worker
Menards
08.2013 - 04.2016
Warehouse Worker
Hayes beer distribution company
05.2010 - 07.2013
High school or equivalent -
Hononegah high school
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