Frederick Baez Urena
New York
Summary
Dynamic and results-driven professional with extensive experience in customer service at PM Hotel Group. Proven ability to enhance guest engagement and satisfaction through exceptional service and effective cash handling. Recognized for training new staff and streamlining operations, contributing to a positive dining experience in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
PM Hotel Group
New York, NY
08.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed guest orders efficiently, ensuring accuracy and satisfaction.
- Collaborated with kitchen staff to streamline food delivery processes.
- Trained new servers on menu offerings and service standards.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Tax Preparer
AM Multiservices
New York, NY
01.2024 - 05.2024
- Prepared individual and business tax returns, ensuring compliance with current tax regulations.
- Analyzed financial documents to identify deductions and credits for optimal tax savings.
- Collaborated with clients to gather necessary information for accurate tax filings.
- Reviewed completed returns for errors or discrepancies prior to submission.
- Educated clients on tax strategies to maximize refunds and minimize liabilities.
Head Bartender
Don Coqui
White Plains, NY
01.2022 - 08.2022
- Led cocktail menu development, integrating seasonal ingredients to enhance customer experience.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Streamlined inventory management processes, reducing waste and improving ordering efficiency.
- Ensured compliance with health and safety regulations, maintaining a clean and safe bar environment.
- Monitored bar performance metrics to identify trends and implement strategic improvements.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Customer Service Cashier
Num Pang Sandwich Shop
New York, NY
09.2019 - 12.2021
- Processed customer transactions accurately, ensuring seamless service and satisfaction.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new staff on cash handling procedures and customer engagement techniques.
- Handled customer inquiries and resolved issues promptly to foster positive experiences.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
No Degree -
ASA College
New York, NYSkills
- Provide outstanding customer service in a fast-paced, dynamic environment
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Professional Working
Timeline
Tax Preparer
AM Multiservices
01.2024 - 05.2024
Server
PM Hotel Group
08.2022 - Current
Head Bartender
Don Coqui
01.2022 - 08.2022
Customer Service Cashier
Num Pang Sandwich Shop
09.2019 - 12.2021
No Degree -
ASA College