FREDERICK CROPPER
Northport,Alabama
Summary
Experienced Network Technician specializing in fiber and copper network systems. Demonstrated success in network infrastructure development and troubleshooting across various settings. Excellent documentation and time management skills support timely service delivery and high-quality customer interactions. Known for strong organizational capabilities and effective communication, leading to superior customer service outcomes.
Overview
25
25
years of professional experience
Work History
Fios CZT II Tech
Frontier Communications
Tampa, Florida
03.2000 - 03.2025
- Responsible for installation and repair of business and residential fiber optic systems.
- Installs equipment for data communications networks including cabling, wireless routers and telephone systems
- Troubleshoots hardware and software to determine and rectify network problems
- Works with outside vendors for fiber installations and service
- Responded to service requests during and after business hours
- Set up networks and computers for business and residential customers
- Coordinates installation of all new users and relocations of existing users
- Plans layouts and run cable into buildings and through walls, attics and crawl spaces
- Installs and configures new devices and system components
- Analyze user-generated trouble tickets to determine causes of problems and take appropriate action for resolution
- Retired
Business Offline Tech Support
Verizon
Tampa, FL
06.2013 - 06.2014
- Identified training needs and developed content while evaluating existing prefield programs
- Facilitated training for associates through daily coaching and regular business orders and prefielding
- Ensured compliance with policies and quality standards to maintain consistency in quality of services for all business orders
- Engaged in software development utilizing wide range of technological tools for technicians in Florida and Texas
- Demonstrated knowledge of business orders, installation, expectations, and ability to help employees successfully achieve them
- Worked with business technicians to resolve order issues, improve installation and provide exceptional customer service
Business Prefielder
Verizon
Tampa, FL
06.2009 - 06.2013
- Organized daily workflow and ensured appropriate staffing to provide optimal service
- Built strong relationships with customers through positive attitude and attentive response
- Prepared reports by collecting, analyzing and summarizing information
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Provided clear and timely technical data required for design and specification of product
Residential Fiber Technician
Verizon
Tampa, FL
06.2007 - 06.2009
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems
- Ran cabling and installed data drops for new node installations
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and TV
Copper/Fiber Splicer
Verizon
Tampa, FL
01.2005 - 06.2006
- Released and updated drawings and specifications
- Performed repairs on severed fiber cables to restore to complete functionality
- Built splice cases to enclose exposed transmission lines
- Tested fiber optic cables and documented results
- Spliced, bonded, ground and terminated cables
- Read blueprints and schematics to correctly place equipment
Copper Installer
GTE
Tampa, FL
03.2000 - 01.2004
- Performed repairs on severed copper cables to restore to complete functionality
- Tested copper cables and documented results
- Spliced, bonded, ground and terminated cables
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Coordinated installation of all new users and relocations of existing users
Education
High School Diploma - undefined
Brandon High School
Brandon, FLBusiness Management
Nova Southeastern University
Tampa, FL01.2004
Business Management
University of South Florida
Tampa, FL01.1996
Business Management
The University of Alabama
Tuscaloosa, AL01.1994
Skills
- Analytical problem-solving
- Customer education
- Technical writing skills
- Precision and accuracy
- Clear communication
Timeline
Business Offline Tech Support
Verizon
06.2013 - 06.2014
Business Prefielder
Verizon
06.2009 - 06.2013
Residential Fiber Technician
Verizon
06.2007 - 06.2009
Copper/Fiber Splicer
Verizon
01.2005 - 06.2006
Fios CZT II Tech
Frontier Communications
03.2000 - 03.2025
Copper Installer
GTE
03.2000 - 01.2004
High School Diploma - undefined
Brandon High School
Business Management
Nova Southeastern University
Business Management
University of South Florida
Business Management
The University of Alabama