Frederick Felsch
Houston,TX
Summary
Enthusiastic and self-motivated professional experienced in building strong relationships and adapting to new challenges. Leveraged problem-solving abilities to support team success and deliver positive results. Committed to continuous improvement and passionate about fostering collaborative environments.
Overview
6
6
years of professional experience
Work History
Lead Ramp Agent (Spirit)
AGI - Alliance Ground International (Spirit)
Houston, TX
09.2024 - 05.2026
- Supervised ramp operations for Spirit flights under Alliance Ground International procedures.
- Started as a RSA agent loading and offloading bags inside plane bins. Trained as Person of Accountability (Lead Ramp Agent) after 4-6 months, overseeing operations at designated gates. Managed a team of 3-4 individuals to ensure all bags were downloaded and uploaded on the plane. With everything closed and secured the captain was briefed, I then pushed said planes out of terminal gates onto taxiway ensuring an on-time departure(s). (Was a lead for a 1 year and 3 months working extensive overtime)
- Directed ground crew during pushback, towing, and gate turnaround activities.
- Facilitated efficient aircraft loading to ensure timely departures., unloading, and baggage sorting on active ramp.
Tire and Sales Technician
Discount Tire
Houston, TX
04.2023 - 08.2024
- As a tire apprentice, I work on cars fixing flats, rotating rebalancing, replacing hub rings. I have also gained a lot of knowledge about different types of tire brands and their quality and how they are built and mainly used for in different weather/road conditions, also have many certifications, a lot to name but have all the necessary experience from ground level to the highest level of a tire technician. To conclude I learned how to sell to customers over the desk to get more of an understanding of moving up to a sales representative.
- Provided friendly reception to customers and explained tire and wheel service options
- Facilitated communication among team members to enhance customer service and streamline workflow.
- Prepared and delivered presentations on tire and wheel products and services, effectively communicating benefits to customers.
- Collaborated with departments to ensure timely delivery of products and services, improving overall customer satisfaction.
Lowes associate
Lowe's Home Improvement
Houston, TX
01.2022 - 04.2023
- Assisted customers in the tools and hardware department to select appropriate tools for their projects. Gained experience in sales by assisting customers with product selection.
- Assisted customers with home improvement product selection and store navigation.
- Restocked merchandise to maintain inventory levels and enhance customer shopping experience. and maintained clean, organized sales floors.
- Operated cash registers and processed purchases with accurate payment handling.
Merchandise Associate
HomeGoods
Houston, TX
03.2020 - 11.2021
- Contributed to team as Merchandise Associate, enhancing overall customer experience. Organized and stocked shelves to create an appealing shopping environment. and assisted customers throughout the store. Gained hands-on experience as cashier.
- Maintained stocked shelves to ensure a pleasant shopping experience. and displays with new HomeGoods arrivals.
- Refilled merchandise displays to ensure items were accessible and visible. to maintain organized HomeGoods aisles.
- Replenished merchandise to maintain organized store displays for better customer access. to keep aisles organized and accessible for customers.
Education
High school diploma or GED -
Harmony School of Advancement
Sam Houston, TXSkills
- Airport ramp operations
- Team management
- Supervising experience
- Task prioritization
- Time management
- Customer service
- Customer engagement
- Sales Merchandising
- Sales
- Tire Service
- Automotive tire mounting
- Mechanical knowledge
- Lifting equipment
- FAA compliance
- Impact wrenches
- Torque wrenches
- Equipment safety procedures
- DOT (Department of Transportation) regulations
- Inventory management
- Pricing
- Attention to detail
- Communication skills
- Team collaboration
- Relationship building
- Driving
- Warehouse experience
- Material handling
- Outdoor work
- Project delivery
- Employee engagement
- Safety standard operating procedures
- Computer skills
- English language
- Verbal communication
- Collaboration
- Wrench operation
- Ramp operations
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Lead Ramp Agent (Spirit)
AGI - Alliance Ground International (Spirit)
09.2024 - 05.2026
Tire and Sales Technician
Discount Tire
04.2023 - 08.2024
Lowes associate
Lowe's Home Improvement
01.2022 - 04.2023
Merchandise Associate
HomeGoods
03.2020 - 11.2021
High school diploma or GED -
Harmony School of Advancement