Summary
Overview
Work History
Education
Skills
Certification
Honors And Awards
Organizations And Activities
Languages
Accomplishments
Timeline
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Frederick Glendenning

Garland,TX

Summary

Experienced insurance professional with a several-year career assessing policy and medical record information to determine the eligibility of claims for members. Detail-oriented, adaptable and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Upgrade Claims Analyst

UnitedHealthcare
Fort Worth, Texas
02.2022 - Current
  • Analyze policyholder and medical record information to determine the eligibility of medical claims.
  • Conduct interviews with policyholders, and contact medical facilities to acquire additional information if needed.
  • Maintain accurate records of all claim activities in accordance with company policies.
  • Assist team members in understanding complex claims processes and procedures.
  • Assist the Upgrade Supervisor and departments outside of Upgrade with additional tasks.

Claims Representative Short Term Disability

New York Life
Texas, USA
11.2020 - 07.2021
  • Evaluated customer information and medical documentation to determine eligibility and coverage for claims.
  • Precisely calculated payments and adjustments based on policy language, and state programs.
  • Handled customer inquiries regarding disability insurance policy coverage details, and payment status updates.
  • Processed a high volume of disability claims efficiently while maintaining quality standards.

Education

Bachelor of Business Administration - Marketing

The University of Texas at Tyler
Tyler, Texas
12.2017

Skills

  • Microsoft technologies
  • Policy interpretation
  • Team collaboration
  • Analytical thinking
  • Adaptable problem solver
  • Reliable self-starter
  • Medical terminology
  • Effective communication

Certification

SAP Certification, 2017

Honors And Awards

  • Eagle Scout, Boy Scouts of America
  • Vigil Honor, Boy Scouts of America

Organizations And Activities

  • Boy Scouts of America
  • Order of the Arrow

Languages

English
Professional

Accomplishments

  • Eagle Scout 2013
  • Vigil Honor 2013

Timeline

Upgrade Claims Analyst

UnitedHealthcare
02.2022 - Current

Claims Representative Short Term Disability

New York Life
11.2020 - 07.2021

Bachelor of Business Administration - Marketing

The University of Texas at Tyler

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