FREDERICK M. DOBZYNSKI
Las Cruces,NM
Summary
Customer success consultant with deep global enterprise account ownership, managing retention and renewals across a $3M monthly recurring revenue portfolio. Partners with sales, engineering, delivery, and operations to resolve billing and service issues, recover at-risk accounts, and support revenue growth.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Customer Success Consultant
Lumen Technologies
02.2023 - 07.2026
- Drove $3 million in renewals by implementing targeted customer success plans through Salesforce CRM, significantly impacting revenue growth and strengthening client relationships.
- Achieved a customer retention and renewal success rate of 90%, demonstrating the effectiveness of strategies implemented to enhance customer satisfaction.
- Partnered with sales on renewal and expansion opportunities while prioritizing revenue protection and long-term customer relations.
- Managed 5–10 global enterprise accounts with complex telecommunications and network service requirements, aligning solutions with client goals.
- Successfully resolved 100% of billing and service escalations by validating charges against contract terms and collaborating with engineering, delivery, operations, and support teams to address root causes.
Customer Success Consultant – Global Enterprise Accounts
Lumen Technologies
01.2021 - 02.2022
- Developed customer success plans, monitored account health and renewal readiness, and engaged customers to enhance enterprise satisfaction.
- Advised customers on optimal network solutions and service options to improve operational efficiency.
- Coordinated service delivery across Lumen technical and account teams
- Coordinated billing reviews, audits, and service issue resolution with cross-functional teams to protect revenue and maintain long-term relationships.
- Analyzed client requirements for voice, data, and cloud services
Client Support Manager II – Global Enterprise Accounts
CenturyLink Communications (now Lumen Technologies)
01.2001 - 12.2020
- Managed strategic global enterprise relationships to retain and grow recurring revenue; led renewals and contract compliance reviews.
- Served as primary customer and sales contact for ordering, billing, service issues, and escalations within complex telecommunications accounts, ensuring timely issue resolution.
- Resolved contract-related billing discrepancies and service concerns for challenging accounts, facilitating successful renewal discussions.
- Prepared customer business reviews, supported RFP responses, analyzed contracts, and coordinated provisioning and engineering teams, streamlining implementation processes.
Education
Bachelor of Science - Broadcast Journalism, Political Science, English
S.I. Newhouse School of Public Communications, Syracuse University
Skills
- Enterprise Customer Success
- Strategic Account Management
- Revenue retention
- Account recovery
- Revenue optimization
- Escalation Resolution
- Root-Cause Analysis
- Service delivery
- Business reviews
- CRM software
- Telecommunications services
- Network Solutions
- Service performance monitoring
Personal Information
Title: SENIOR CUSTOMER SUCCESS | REVENUE RETENTION | GLOBAL ENTERPRISE ACCOUNTS
Certification
Dare to Lead Trained – leadership development program based on the research of Brené Brown
Timeline
Customer Success Consultant
Lumen Technologies
02.2023 - 07.2026
Customer Success Consultant – Global Enterprise Accounts
Lumen Technologies
01.2021 - 02.2022
Client Support Manager II – Global Enterprise Accounts
CenturyLink Communications (now Lumen Technologies)
01.2001 - 12.2020
Bachelor of Science - Broadcast Journalism, Political Science, English
S.I. Newhouse School of Public Communications, Syracuse University