Frederick Pugh Jr
Gilbert,AZ
Summary
Dynamic and adaptable professional with a proven track record in high-pressure environments, exemplified during my tenure at Dunkin' Donuts. Skilled in espresso machine operation and customer service excellence, I leverage my strong work ethic and leadership abilities to enhance team performance and customer satisfaction. Expert in food safety and beverage preparation, consistently delivering top-quality service. Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dunkin' Donuts
Gilbert, AZ
10.2024 - Current
- Greet and take costumers orders for coffee drinks, food items, and other beverages.
- Prepare specialty coffee's such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintain a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Server
Vi Living
10.2023 - 04.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Cashier
Chick-fil-A
Gilbert, AZ
01.2023 - 10.2023
- Company Overview: Chick-fil-A's mission is to foster a happy, safe, and welcoming environment for both customers and coworkers
- Committed to giving my all, regardless of the task at hand.
- I consistently maintain a positive demeanor and contribute to a pleasant atmosphere in any setting.
- Proficiency in creating a welcoming atmosphere
- Effectiveness in managing high-pressure situations during peak times
- Collaborative teamwork with all coworkers
- Maintaining a clean and organized work environment
Education
High school diploma -
Summercreek High School
Houston, TX05.2022
Skills
- Proficiency in high-pressure situations
- Adaptability
- Initiative
- Strong work ethic
- Active listening
- Effective social skills
- Cash handling
- Cashiering
- Food safety
- Negotiation
- Restaurant experience
- Food preparation
- Food Running
- Dining room maintenance
- Menu Memorization
- Beverage Preparation
- Excellent memory
- Speedy and efficient
- Hospitality service expertise
Certification
Food Handler Certification
References
- Kaylin McAloney, Previous Store Director, (480) 338-5201
- Andrew James, (480) 478-6261
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Barista
Dunkin' Donuts
10.2024 - Current
Server
Vi Living
10.2023 - 04.2024
Cashier
Chick-fil-A
01.2023 - 10.2023
High school diploma -
Summercreek High School
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