Frederick Quigley
Washington,US
Summary
My name is Frederick Quigley I recently graduated from West Virginia State University in December 2023 with my master's degree. I graduated with two degrees one being my undergraduate degree in criminal justice in which I maintained a 3.0 and another being Sports Studies in which I maintained a 3.5 GPA. During my time at West Virginia State, I spent countless hours perfecting my skills and craft that will guarantee success in my future. Some of the skills that I accumulated with my work experience gave me the employment and management skills I need to be successful in my future academic and professional endeavors, as well as the job skills that will allow me to seamlessly transition into any position for which I am qualified.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Captain White's Seafood City
Oxon Hill, MD
03.2025 - Current
- Led team in daily operations, ensuring optimal product quality and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained and mentored staff on customer service best practices to enhance guest satisfaction.
- Implemented scheduling strategies to optimize workforce productivity and reduce labor costs.
- Developed training programs that improved employee performance and retention rates.
- Collaborated with management on strategic planning initiatives to drive business growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw compliance with health regulations, maintaining a safe environment for employees and customers.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
CINTAS, Professional Uniform and Facility Services
Jessup, Maryland
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
Front Desk Coordinator
Balance Gym
Washington, US
06.2020 - Current
- Worked closely with guests and coworkers to resolve problems with reservations and service
- Performed front desk supervisor duties, including cash management, accepting vouchers and recording credit card transactions
- Responded to guest complaints by researching to develop most effective solutions and negotiate results
- Greeted guests upon arrival and arranged for luggage to be taken to assigned rooms
- Collected credit card information for transactions and posted charges for customers
- Increased guest satisfaction ratings through prompt and quality service
- Managed phone calls and messages to maintain smooth communications among staff and guests.
Lumber Sales Associate
Lowes
Nitro, West Virginia
05.2022 - 08.2022
- Offered exceptional service to every customer entering lumber department and went above-and-beyond to assist with needs
- Practiced enthusiastic customer service and listened intently to needs to maximize opportunities for lumber sales
- Discussed practical considerations of home construction, additions and renovation projects to guide customers to optimal products
- Merchandised lumber products, tools and equipment according to corporate plan-o-grams for maximum sales
- Helped customers locate desired products and suggested additional supplies or tools needed to complete planned jobs.
Youth Tutor/ Mentor
Summer Youth Employment
Washington, US
06.2017 - 08.2017
- Provided tutoring services to younger children as needed in various subjects
- Taught students various life skills (problem-solving, friendships/ relationships, finances, etc.)
- Helped students develop social-emotional learning skills that will be useful to them both inside and outside of the school
- Encouraged youth to follow their dreams by helping them to set goals and establish action plans
- Responsible for motivating and inspiring young people.
Education
Master of Science - Sports Studies
West Virginia State University
Institute, WV12-2023
Bachelor of Science - Criminal Justice
West Virginia State University
Institute, WV05-2022
Skills
- Discussed practical considerations of home construction, additions and renovation projects to guide customers to optimal products
- Merchandised lumber products, tools and equipment according to corporate plan-o-grams for maximum sales
- Helped customers locate desired products and suggested additional supplies or tools needed to complete planned jobs
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Helped customers with refunds and product returns
Timeline
Assistant Manager
Captain White's Seafood City
03.2025 - Current
Sales Associate
CINTAS, Professional Uniform and Facility Services
06.2024 - Current
Lumber Sales Associate
Lowes
05.2022 - 08.2022
Front Desk Coordinator
Balance Gym
06.2020 - Current
Youth Tutor/ Mentor
Summer Youth Employment
06.2017 - 08.2017
Bachelor of Science - Criminal Justice
West Virginia State University
Master of Science - Sports Studies
West Virginia State University