Frederick Riley
Anaheim,CA
Summary
Positive team player with exceptional customer service skills looking to take on new challenges. Detailed and adaptable with exceptional interpersonal skills. Adept at analyzing and documenting to meet business needs.
Overview
25
25
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
Cerritos, CA
11.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Workforce Management Analyst
AT&T Mobility
Cerritos, CA
04.2017 - 11.2023
- Analyzed employment-related data and prepared reports.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Collaborated with senior and department leaders to develop and implement workforce plans.
Payroll Coordinator
AT&T Mobility
Cerritos, CA
03.2015 - 04.2017
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Entered corrected records into Kronos and added additional adjustments as required.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Customer Service Representative
AT&T Mobility
Sacramento, CA
10.1998 - 03.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Far West High
Oakland, CASkills
- Customer Service
- Team Collaboration
- Quality Control
- Interpersonal Communication
- Attention to Detail
- Efficient and Detail-Oriented
Timeline
Premier Service Consultant
AT&T Mobility
11.2023 - Current
Workforce Management Analyst
AT&T Mobility
04.2017 - 11.2023
Payroll Coordinator
AT&T Mobility
03.2015 - 04.2017
Customer Service Representative
AT&T Mobility
10.1998 - 03.2015
High School Diploma -
Far West High
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