DeAjia Davis
Katy,TX
Summary
Dynamic professional with a proven track record at companies like AT&T, enhancing customer satisfaction and loyalty through expert resolution of complex issues and tailored solutions. Achieved a 35% increase in sales at Spectrum, showcasing exceptional sales expertise and client relationship building. Skilled in technical support and customer service, adept at fostering customer retention and driving revenue growth.
Overview
5
5
years of professional experience
Work History
Premier Service Consultant
AT&T
08.2023 - Current
- Resolve complex customer issues, boosting satisfaction and loyalty through clear communication.
- Provide tailored solutions, leading to measurable improvements in customer retention and service quality.
- Utilize advanced problem-solving skills to address technical challenges, ensuring seamless service delivery.
- Collaborate with cross-functional teams to streamline processes, achieving significant operational efficiencies.
Inbound Sales Representative
Spectrum
06.2022 - 06.2023
- Handled inbound sales calls, achieving a 35% increase in monthly sales targets through effective communication.
- Resolved customer inquiries, leading to a 40% reduction in call escalations and improved satisfaction.
- Utilized CRM software to manage customer inquires
- Exceeded sales quotas consistently by employing targeted communication techniques and fostering strong customer relationships
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Retail Sales Associate
Dillards
10.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove sales through effective product recommendations, leading to enhanced customer satisfaction and repeat business
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Front End Customer Service Representative
Lowe's
02.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Sales Associate
TJ Maxx
06.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Milwaukee School of Languages
Milwaukee, WI05.2020
Skills
- Cash handling
- Client relationship building
- Customer relations
- Public speaking
- Sales expertise
- Technical support
- Strong work ethic
- Customer service
- Customer Retention
- Upselling & Cross selling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Premier Service Consultant
AT&T
08.2023 - Current
Inbound Sales Representative
Spectrum
06.2022 - 06.2023
Retail Sales Associate
Dillards
10.2021 - 03.2022
Front End Customer Service Representative
Lowe's
02.2021 - 08.2021
Sales Associate
TJ Maxx
06.2019 - 12.2020
High School Diploma -
Milwaukee School of Languages
Similar Profiles
Orlando P. Miraldi IIIOrlando P. Miraldi III
Retail Store Manager 3 - Battleship at AT&TRetail Store Manager 3 - Battleship at AT&T
Melanney VieraMelanney Viera
Retail Store Manager at AT&TRetail Store Manager at AT&T
Lucas O'DoughertyLucas O'Dougherty
AT&T Premiere Support Service Specialist II at AT&TAT&T Premiere Support Service Specialist II at AT&T