Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline
E/O Sr. Claim Professional

Frederick Starkes

Texas Municipal League Intergovernmental Risk Pool
AUSTIN,TX
Frederick Starkes
1
Certification
24
years of professional experience
44
years of post-secondary education

Accomplished claims professional with expertise in managing complex claims and securing accurate settlements. Specializes in policy interpretation, risk assessment, and dispute resolution. Demonstrates strong analytical abilities and a customer-centric approach while fostering collaboration and adaptability. Proven skills in negotiation and conflict resolution enhance team effectiveness and drive results.

Work History

Sr. Claim Specialist

24 Years 2 Months
Texas Municipal League Intergovernmental Risk Pool | 08.2002 - Current
  • Implemented process improvements that reduced claim resolution time by optimizing workflows.
  • Analyzed complex claims to ensure compliance with policy guidelines and state regulations.
  • Facilitated resolution of disputes by collaborating with internal teams and external stakeholders.
  • Mentored junior specialists, enhancing team performance and claims processing efficiency.
  • Coordinated with underwriting departments to assess risk factors associated with high-value claims.
  • Led strategic initiatives aimed at enhancing customer satisfaction through improved claims handling processes.
  • Boosted customer satisfaction ratings by providing prompt responses to inquiries and resolving issues in a timely manner.
  • Supported continuous improvement initiatives within the department through regular feedback sessions, process reviews, and targeted training programs.

Education

Certification in Managerial Leadership

The University of Texas At Austin | Austin | 09.2016 - 04.2017

BBA - Financial Mgt.

St. Mary Unversity | San Antonio, TX | 08.1982 - 05.2026

Skills

Claims management
Claims analysis
Claims investigation
Claims evaluation
Risk assessment
Policy interpretation
Investigative tools
Teamwork and collaboration

Certification

  • TMLIRP Loughlin Leadership Member 2016

Timeline

The University of Texas At Austin

Certification in Managerial Leadership
09.2016 - 04.2017Read More

Sr. Claim Specialist

Texas Municipal League Intergovernmental Risk Pool
08.2002 - CurrentRead More

St. Mary Unversity

BBA from Financial Mgt.
08.1982 - 05.2026Read More

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Frederick StarkesE/O Sr. Claim Professional