Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline
E/O Sr. Claim Professional

Frederick Starkes

Texas Municipal League Intergovernmental Risk Pool
AUSTIN,TX
Frederick Starkes
1
Certification
24
years of professional experience
44
years of post-secondary education

Accomplished claims professional with expertise in managing complex claims and securing accurate settlements. Specializes in policy interpretation, risk assessment, and dispute resolution. Demonstrates strong analytical abilities and a customer-centric approach while fostering collaboration and adaptability. Proven skills in negotiation and conflict resolution enhance team effectiveness and drive results.

Work History

Sr. Claim Specialist

24 Years
Texas Municipal League Intergovernmental Risk Pool | 08.2002 - Current
  • Implemented process improvements that reduced claim resolution time by optimizing workflows.
  • Analyzed complex claims to ensure compliance with policy guidelines and state regulations.
  • Facilitated resolution of disputes by collaborating with internal teams and external stakeholders.
  • Mentored junior specialists, enhancing team performance and claims processing efficiency.
  • Coordinated with underwriting departments to assess risk factors associated with high-value claims.
  • Led strategic initiatives aimed at enhancing customer satisfaction through improved claims handling processes.
  • Boosted customer satisfaction ratings by providing prompt responses to inquiries and resolving issues in a timely manner.
  • Supported continuous improvement initiatives within the department through regular feedback sessions, process reviews, and targeted training programs.

Education

Certification in Managerial Leadership

The University of Texas At Austin | Austin | 09.2016 - 04.2017

BBA - Financial Mgt.

St. Mary Unversity | San Antonio, TX | 08.1982 - 05.2026

Skills

Claims management
Claims analysis
Claims investigation
Claims evaluation
Risk assessment
Policy interpretation
Investigative tools
Teamwork and collaboration

Certification

  • TMLIRP Loughlin Leadership Member 2016

Timeline

The University of Texas At Austin

Certification in Managerial Leadership
09.2016 - 04.2017Read More

Sr. Claim Specialist

Texas Municipal League Intergovernmental Risk Pool
08.2002 - CurrentRead More

St. Mary Unversity

BBA from Financial Mgt.
08.1982 - 05.2026Read More

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Frederick StarkesE/O Sr. Claim Professional