Frederick Webb
Poulan,GA
Summary
Diligent college student focused on my studies with dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability, focus on equitable task distribution through group projects, and motivation to accomplish mutually held goals. My job experience has allowed me to be a Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales and long-term relationships.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Mattress Firm
Canton, GA
04.2020 - 12.2023
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers during product selection by providing tailored recommendations based on preferences.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided product information and answered customer questions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Maintained records related to sales for store management.
- Used product knowledge to suggest items to match client needs.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated product features through in-store displays to enhance customer understanding.
Remodeler
Starr Remodeling
Roswell, GA
05.2017 - 01.2020
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Set up scaffolding around homes during renovations for worker safety.
- Repaired plumbing fixtures such as sinks, toilets and showers.
- Worked with clients to find appropriate material sources according to client budgets and specific project needs.
- Gained independent working skills and guided and mentored less experienced team members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
Education
BBA - Business Administration And Management
Georgia Southwestern State University
Americus, GA12-2027
High School Diploma -
Etowah High School
Woodstock, GA06-2019
MBA - MBA
Georgia Southwestern State University
Americus, GA12-2028
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Relationship building
- Professional appearance
- Store maintenance
- Retail store operations
- POS system operations
- Customer needs assessment
- Sales expertise
- Sales goals attainment
- Friendly and outgoing
- Customer follow-up
Accomplishments
- During my time at Etowah High School I received the music award. This award is given to all the students that completed 4 years in the concert band and marching band. In my four years at the program I was a section leader of the low woodwinds in marching band and first chair of the low woodwinds in the concert band. This took dedication to my goals and my ability to teach my peers correct placement on the field and in the music.
Affiliations
- Avid Musician
- Small Business Owner
- Current College Student
Timeline
Retail Sales Associate
Mattress Firm
04.2020 - 12.2023
Remodeler
Starr Remodeling
05.2017 - 01.2020
High School Diploma -
Etowah High School
BBA - Business Administration And Management
Georgia Southwestern State University
MBA - MBA
Georgia Southwestern State University
John Philip Sousa
Recipient of the John Philip Sousa Award, recognizing outstanding leadership, musicianship, and dedication; 4-year band and marching band member, Section Leader.