Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederico Reyes Jr.

Orlando

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Overview

25
25
years of professional experience

Work History

Contract Delivery Driver

Medical Delivery Services
11.2023 - Current
  • Loaded vehicle and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Inbound Sales Representative

Hilton Grand Vacations Club
08.2019 - 01.2024
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Attained sales targets on monthly basis.
  • Overcame objections using friendly, persuasive strategies.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
  • Performed work in compliance with established regulations, policies and standard operating procedures.

Inbound Sales Representative

Wyndham Vacation Ownership
05.2015 - 08.2019
  • Responded to customers within required turnaround times.
  • Initiated files by collecting and entering demographic, provider and procedure information into system.
  • Documented details of calls and customer interactions.
  • Worked with multiple means of communication within fast-paced environment.

Corporate Trainer and Manager

Lonestar Steakhouse
05.2000 - 08.2015


  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Created training programs and instructional materials to further educate personnel.
  • Collaborated with management to identify company training needs and scheduling.
  • Ensuring quality of food to the guest was impeccable.
  • Help achieve goals on food cost and labor to company standards.
  • Encourage positive attitudes with team members at all times.
  • Travel to remodels and openings of restaurants.

Trainer and Shift Leader

Longhorn Steakhouse
09.2002 - 10.2004
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Ensuring excellent customer service at all times.
  • Making sure food went to guest according to specifications.

Education

High School Diploma -

Franklin Delano Roosevelt High School
5800 20th Ave Brooklyn, Ny

Skills

  • Load securing
  • Route planning
  • Vehicle maintenance
  • Loading and unloading
  • Kitchen oversight
  • Restaurant operations management
  • Adaptable
  • Shift management
  • Full service restaurant background

Timeline

Contract Delivery Driver

Medical Delivery Services
11.2023 - Current

Inbound Sales Representative

Hilton Grand Vacations Club
08.2019 - 01.2024

Inbound Sales Representative

Wyndham Vacation Ownership
05.2015 - 08.2019

Trainer and Shift Leader

Longhorn Steakhouse
09.2002 - 10.2004

Corporate Trainer and Manager

Lonestar Steakhouse
05.2000 - 08.2015

High School Diploma -

Franklin Delano Roosevelt High School
Frederico Reyes Jr.
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