Jaelon Davis
Columbia ,MD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Contract Delivery Driver
UPS
Reisterstown, MD
02.2023 - Current
- Kept accurate logs of all deliveries and trips.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Resolved customer complaints in a professional manner when needed.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Verified accuracy of delivered products against invoice records prior to leaving premises.
Pharmaceutical Delivery Driver
Stallion Express LLC
Columbia , MD
09.2018 - 12.2025
- Followed all required safety protocols when loading, unloading, and handling packages.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Processed paperwork accurately according to company policies and procedures.
- Adhered to all applicable laws regarding the transport of drugs as well as local Department of Transportation regulations.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Vault Teller
Pai Vantage Technology,Brinks
Laurel, MD
12.2020 - 02.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Ensured adherence to all applicable laws, regulations, industry standards, and company policies.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Tracked customer complaints and ensured resolution within agreed upon timelines.
- Generated monthly performance metrics reports for management review.
Sales Associate
DTLR
Columbia , MD
05.2015 - 08.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Placed special orders or called other stores to find desired items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Computer And Information Systems
Bethune-Cookman University
Daytona Beach, FL01-2016
High School Diploma -
Hammond High School
Columbia, MD01-2015
Skills
- Route optimization
- Delivery documentation
- Load securing
- Safety compliance
- Customer service
- Problem solving
- Conflict resolution
Timeline
Contract Delivery Driver
UPS
02.2023 - Current
Vault Teller
Pai Vantage Technology,Brinks
12.2020 - 02.2023
Pharmaceutical Delivery Driver
Stallion Express LLC
09.2018 - 12.2025
Sales Associate
DTLR
05.2015 - 08.2019
Computer And Information Systems
Bethune-Cookman University
High School Diploma -
Hammond High School
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