Fredly Urbina
Hemet,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Willing to be trained to excel or meet new responsibilities based on needs, really enjoy learning new skills to fulfill tasks.
Fluent in both Spanish and English with ability to read, write, and translate.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Intensive Behavioral Interventionist
Imagine Schools
08.2023 - 03.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Conducted thorough assessments to identify behavioral issues and develop targeted strategies for improvement.
- Promoted positive behavior change through consistent reinforcement of desired actions and clear consequences for undesired behaviors.
- Coordinated with school staff to integrate interventions into the educational setting, supporting academic achievement alongside behavioral progress.
- Completed observations of students in classroom and social situations.
- Improved behaviors through modeling, role-playing and other effective strategies.
Intensive Behavior Interventionist Assistant
Hemet Unified School District
12.2021 - 06.2023
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Developed intervention plans based on established guidelines and individual needs.
- Helped students build skills to navigate typical academic and social situations.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
Pro Sales Associate
The Home Depot Inc
02.2020 - 11.2021
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Boosted overall sales performance by setting ambitious goals for self and team members.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
- Promoted products and services using upselling and other sales strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Social And Behavioral Sciences
Mt San Jacinto College
San Jacinto, CA06.2025
High School Diploma -
Bellflower High School
Bellflower, CA06.2019
Skills
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Front Office Management
- Hospitality services
- Crisis intervention strategies
- Verbal Behavior Approach
- Collaborative Teamwork
- Active Listening
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Intensive Behavioral Interventionist
Imagine Schools
08.2023 - 03.2024
Intensive Behavior Interventionist Assistant
Hemet Unified School District
12.2021 - 06.2023
Pro Sales Associate
The Home Depot Inc
02.2020 - 11.2021
Associate of Arts - Social And Behavioral Sciences
Mt San Jacinto College
High School Diploma -
Bellflower High School
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