Summary
Overview
Work History
Education
Skills
Certification
PROFESSIONAL LEADERSHIP
PROFESSIONAL HIGHLIGHTS
Timeline
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FREDREIKA HUNTER

Wilbraham,USA

Summary

Accomplished Registered Medical Assistant with over 14 years of progressive healthcare experience and education in Medical Office Management. Highly skilled in clinical operations, medical office administration, workflow optimization, staff leadership, provider support, and patient care coordination. Proven ability to oversee daily office operations, train and mentor staff, improve efficiencies, maintain regulatory compliance, and deliver exceptional patient-centered care in fast-paced healthcare environments. Recognized for professionalism, compassionate leadership, and a commitment to operational excellence.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Registered Medical Assistant

Baystate Health
06.2018 - Current
  • Provide comprehensive clinical and administrative support in a high-volume outpatient practice.
  • Coordinate daily patient flow while ensuring efficiency, quality care, and positive patient experiences.
  • Serve as a New Hire Trainer, onboarding and mentoring newly hired Medical Assistants.
  • Serve as a Point-of-Contact (POC) Trainer, providing education on workflows, policies, and electronic medical record systems.
  • Assist leadership with workflow improvements and daily operational support.
  • Monitor equipment maintenance and regulatory compliance documentation.
  • Coordinate provider support, technology requests, and office process improvements.
  • Perform patient assessments, obtain vital signs, EKGs, phlebotomy, injections, medication administration, specimen collection, and CLIA-waived testing.
  • Educate patients regarding medications, treatment plans, preventive care, and follow-up care.
  • Collaborate with physicians, nurses, leadership, and interdisciplinary teams to ensure high-quality patient care.
  • Maintain OSHA, HIPAA, infection control, and organizational compliance standards.
  • Demonstrate flexibility and leadership during staffing shortages while maintaining quality patient care.

Registered Medical Assistant

Shields / Baystate Urgent Care
11.2017 - 05.2018
  • Assisted providers in a fast-paced urgent care environment.
  • Performed patient intake, laboratory testing, documentation, medication administration, and patient education.
  • Supported efficient patient flow and exceptional customer service.

Certified Nursing Assistant

Trinity Health / St. Luke's Rest Home
08.2017 - 02.2018
  • Delivered compassionate long-term and rehabilitation patient care.
  • Assisted patients with activities of daily living while promoting dignity and safety.

Human Development Specialist

Holyoke Soldiers' Home
02.2014 - 01.2017
  • Assisted residents with daily care and therapeutic support.
  • Maintained documentation and collaborated with interdisciplinary teams.

Home Health Aide

Homewatch CareGivers
05.2012 - 07.2014
  • Delivered in-home personal care and patient support.
  • Maintained documentation and communicated patient concerns to healthcare professionals.

Medical Assistant / Medical Receptionist

Valley Pulmonary Medical Associates
08.2012 - 11.2013
  • Managed scheduling, patient registration, insurance verification, referrals, and front-office operations.
  • Assisted providers during examinations and procedures.

Residential Assistant

Mental Health Associates
07.2012 - 09.2013
  • Supported clients with behavioral health needs while promoting independence and wellness.

Medical Assistant

Hampden County Chiropractic
09.2008 - 05.2012
  • Assisted providers with patient care, documentation, scheduling, and office operations.

Personal Care Attendant

North Shore ARC
09.2008 - 01.2010
  • Assisted individuals with developmental disabilities in achieving daily living goals.

Education

Medical Office Management

North Shore Community College

Medical Assisting Program

Porter and Chester Institute

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CNS Academy
Holyoke, Massachusetts

Skills

  • Medical Office Management
  • Clinical Operations
  • Staff Leadership & Supervision
  • Team Training & Mentorship
  • Workflow Optimization
  • Medical Office Administration
  • Patient Care Coordination
  • Provider Support
  • HIPAA, OSHA & CLIA Compliance
  • Electronic Medical Records (Athena, Centricity, CureMD, CIS)
  • Scheduling & Patient Registration
  • Medical Billing Fundamentals
  • Inventory & Supply Management
  • Quality Improvement
  • Performance Coaching
  • Conflict Resolution
  • Customer Service Excellence
  • Microsoft Office Suite
  • Data Entry

Certification

  • Registered Medical Assistant (RMA)
  • CPR/BLS Instructor
  • CPR/BLS Certified (American Heart Association)
  • First Aid Certified
  • OSHA Certified
  • HIPAA Certified
  • Medication Administration Program (MAP) Certified
  • Certified Nursing Assistant (CNA)
  • Home Health Aide (HHA)

PROFESSIONAL LEADERSHIP

  • Pastor
  • Provide servant leadership through mentoring, counseling, and community outreach.
  • Deliver engaging presentations and educational messages to diverse audiences.
  • Coach individuals and families through personal, emotional, and life challenges.
  • Lead volunteers and ministry teams while fostering collaboration, accountability, and professional development.
  • Plan and coordinate community programs, outreach initiatives, and organizational events.
  • Manage multiple priorities while maintaining confidentiality, integrity, and professionalism.
  • National Overseer of Women
  • Provide leadership, mentorship, and strategic direction for women's ministries across multiple congregations.
  • Develop leadership training programs and educational initiatives that strengthen organizational growth.
  • Coordinate conferences, meetings, and ministry events while collaborating with senior leadership.
  • Mentor emerging leaders and facilitate professional and personal development.
  • Build strong relationships across diverse teams through effective communication and conflict resolution.
  • Promote organizational vision, excellence, and servant leadership through coaching and collaboration.

PROFESSIONAL HIGHLIGHTS

  • 14+ years of progressive healthcare experience.
  • Medical Office Management education.
  • Trusted New Hire Trainer and Point-of-Contact Trainer.
  • Extensive leadership experience in healthcare and nonprofit ministry.
  • Proven ability to improve workflows, mentor teams, and coordinate office operations.
  • Strong background in patient advocacy, customer service, and regulatory compliance.
  • Excellent communication, organizational, and relationship-building skills.
  • Committed to fostering collaborative, patient-centered, and high-performing teams.

Timeline

Registered Medical Assistant

Baystate Health
06.2018 - Current

Registered Medical Assistant

Shields / Baystate Urgent Care
11.2017 - 05.2018

Certified Nursing Assistant

Trinity Health / St. Luke's Rest Home
08.2017 - 02.2018

Human Development Specialist

Holyoke Soldiers' Home
02.2014 - 01.2017

Medical Assistant / Medical Receptionist

Valley Pulmonary Medical Associates
08.2012 - 11.2013

Residential Assistant

Mental Health Associates
07.2012 - 09.2013

Home Health Aide

Homewatch CareGivers
05.2012 - 07.2014

Medical Assistant

Hampden County Chiropractic
09.2008 - 05.2012

Personal Care Attendant

North Shore ARC
09.2008 - 01.2010

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CNS Academy

Medical Assisting Program

Porter and Chester Institute

Medical Office Management

North Shore Community College
FREDREIKA HUNTER