Fredric Dentis
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Auto Zone
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Supervised guests at front counter, answering questions regarding products.
Manager
Mister Car Wash
02.2015 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Owner/Operator
Cheap Shine Auto Detailing
11.2009 - 01.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
General Studies
DMACC
Des Moines, IASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Retail Sales Techniques
- Staff training/development
- Delegating Work
- Performance Reviews
Timeline
Store Manager
Auto Zone
12.2023 - Current
Manager
Mister Car Wash
02.2015 - 12.2023
Owner/Operator
Cheap Shine Auto Detailing
11.2009 - 01.2015
General Studies
DMACC
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