Fredrich M. Radloff
Auburn,AL
Summary
Senior level expert with 10 years of experience delivering on-site network management, system management, and support services across diverse industries. Proficient in presenting programs and solutions to drive growth. Adept at providing supplemental and total management support for IT systems, including establishing and maintaining servers and networks.
Overview
12
12
years of professional experience
Work History
Associate System Engineer
Auburn University
Auburn, AL
08.2020 - Current
- Designed and implemented Ceph deployment via Ansible resulting in 500TB of storage with capacity to scale to twice that size on retired hardware.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Created flowcharts, diagrams and other documentation.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
Network Operations Center Technician
ONEOK
Tulsa, United States
05.2019 - 07.2020
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable
- Maintained network hardware and software and monitored network to ensure network availability to end users
- Introduced management tools to manage network devices
- Advised less experienced staff and maintained knowledge base articles to further training
- Administrated Orion for network monitoring and automated processes for node management
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions
Infrastructure Engineer 1
Tulsa County
Tulsa, OK
12.2017 - 05.2019
- Planned, tested, and implemented major network infrastructure changes at the jail under strict deadline in order to allow vendor to meet PCI compliance
- IT Security team member for the county. Helping to assess security risks and engineer responses to incidents
- Devised email campaigns designed to track and train end users in proper and safe email utilization
- Engineered implementation WSUS in hosted environment with multiple Windows OS versions before departure
- Created FOG Linux server and lab subnet for computer imaging purposes while part of Client Services team
- Administered regular deployments of software packages to over 1500 target machines while part of Client Services team
- Configured and deployed network switches across Tulsa County infrastructure
- Discovered flaws in planned storage that would have cost over $250k and helped plan better solutions for under $20k
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, for networks supporting over 800 users
Campus Police Dispatcher, IT Specialist Role
Tulsa Community College
Tulsa, OK
05.2015 - 12.2017
- Implemented, installed, and administrated camera servers across seven campuses
- Redesigned campus maps to include accurate locations for emergency resources, lots, and callboxes
- Administrated computer aided dispatch software and reporting software, Report Exec
- Created support documentation that empowered and enabled Dispatchers to extend skills, leverage system features and find resolutions to questions without intervention from support team
IT Technician
Tulsa Community College
Tulsa, OK
06.2011 - 05.2015
- Was sole technician for two campuses housing college administrators, outside consultants, and board of regents
- Applied computer security best practices and ensured acceptable user policies were followed
- Designed and deployed computer images via Symantec Ghost and WDS in classrooms, labs, and offices
- Created GPOs for college-wide use facilitating software removal and printer deployment
- Ensured quick and thorough completion of troubleshooting tickets across five different campuses
- Facilitated rollout of new computers across all campuses
- Maintained file share servers and image server for IT department
- Removed and replaced malfunctioning components to correct hardware problems
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Worked closely with end-users in both remote and desk-side environments to resolve software and system issues
- Helped to provide support and education for thousands of students every semester
Tech Support
Hostek
Tulsa, OK
12.2009 - 06.2011
- Enforced compliance with company policy on new domains
- Assisted with HTML/CSS troubleshooting for client sites
- Supported customers who were victims of security breaches
Education
Bachelor of Science - Network Operations And Security
Western Governors University
Salt Lake City, UT04.2021
AAS - Information Technology
Tulsa Community College
TulsaSkills
- Network infrastructure connectivity
- Network engineering experience
- Cisco Certified Network Associate (CCNA Certified)
- CompTIA Security
- Comptia Network
- Active Directory Administration
- Group Policy Administration
- Linux Administration
- Troubleshooting and diagnostics
- Juniper equipment familiarity
- Technology research
- IT Support
- IT infrastructure proficiency
- Application installations
- Skilled in TCP/IP and WAN
- SolarWinds Orion administration
- User training
- Ceph Cluster experience
- Ansible and AWX experience
- PowerShell scripting
- Python
Accomplishments
- Took over a high-level project after the prior lead abruptly left the job. Completed the project on time and within budget through dedicated oversight and better resource allocation
- Promoted to Infrastructure Engineer from Client Services Technician II within 18 months due to outstanding work performance
- Designed imaging system that reduced new equipment processing time from hours to minutes
- Assessed potential issues and recommended solutions that were within budget constraints
- Developed detailed and well-received test plans, test cases and test scripts that became company standards
- Participated in national training contest with CBT Nuggets and was placed in the top 50
- Scripted and automated several processes for network management that saved months of project time
Timeline
Associate System Engineer
Auburn University
08.2020 - Current
Network Operations Center Technician
ONEOK
05.2019 - 07.2020
Infrastructure Engineer 1
Tulsa County
12.2017 - 05.2019
Campus Police Dispatcher, IT Specialist Role
Tulsa Community College
05.2015 - 12.2017
IT Technician
Tulsa Community College
06.2011 - 05.2015
Tech Support
Hostek
12.2009 - 06.2011
Bachelor of Science - Network Operations And Security
Western Governors University
AAS - Information Technology
Tulsa Community College
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