Fredrick Allen
West Memphis,AR
Overview
11
11
years of professional experience
Work History
Field Tech 1
Innovex Downhole Solutions
Watford City, ND
03.2022 - Current
- Troubleshot and resolved technical issues with customers over the phone or remotely in a timely manner.
- Created detailed service tickets to document customer information, problem diagnosis, resolution steps taken, and follow-up activities.
- Maintained inventory of parts and supplies needed for service calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
OTR Commercial Truck Driver
Family transit
West Memphis, AR
08.2018 - 02.2022
- Follow directions to get the load
- Make sure the load right and paperwork is correct
- Make sure the load secure
- Get the load there on time and just right
- Dropped off deliveries within scheduled timeframes.
- Delivered products and freight to customers both locally and long distance.
- Maintained accurate driving records to meet federal regulations and laws.
- Inspected the vehicle daily to make sure all parts were properly functioning.
- Interacted with company dispatchers to alert of issues or delays.
- Charted upcoming routes using both GPS technology and maps.
- Secured freight during breaks and stops to avoid theft.
- Maintained safe driving habits to protect property and general public on roadways.
Overhead Crane Operator/Heavy Equipment Operator
Forterria pipe
West Memphis, AR
08.2013 - 08.2018
- Used pendant-operated, overhead and gantry cranes in compliance with safety standards and company guidelines.
- Updated computer tracking system with all material movements.
- Followed related safety regulations, contract requirements, company policies and operating procedures.
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
- Dig holes and trenches
- Load and unload trucks
- Operator variety of heavy duty machines
Education
High School Diploma -
The Academies of West Memphis Charter School
West Memphis, AR05.2012
Skills
- Local and long distance driving
- Route management
- Drop and hook loads
- Product deliveries
- Tanker endorsement
- Customer Support
- Electrical Safety
- Attention to Detail
- Time Management
- Hand tools proficiency
- OSHA Compliance
- Technical knowledge
Timeline
Field Tech 1
Innovex Downhole Solutions
03.2022 - Current
OTR Commercial Truck Driver
Family transit
08.2018 - 02.2022
Overhead Crane Operator/Heavy Equipment Operator
Forterria pipe
08.2013 - 08.2018
High School Diploma -
The Academies of West Memphis Charter School