Fredrick Calloway
Sylacauga,AL
Summary
Dynamic Customer Service Manager and Truck Dispatcher at J&M Tank Lines, adept at optimizing dispatch operations and enhancing customer satisfaction. Leveraged GPS tracking and strong communication skills to resolve complaints effectively, ensuring timely deliveries and maintaining regulatory compliance. Proven ability to build relationships with drivers and clients, driving operational excellence. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
5
5
years of professional experience
Work History
Customer Service Manager/Truck Dispatcher
J&m Tank Lines
Birmingham, AL
01.2020 - Current
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Responded to customer messages in regards to delivery issues.
- Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
- Effectively resolved complaints by working closely with customers.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Provided customers contacting call center with exceptional service and support.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
Education
Associate of Arts - Liberal Arts And Sciences
Wallace State Community College
Hanceville, AL01-2003
Skills
- Dispatch operations
- GPS tracking
- Customer service
- Driver management
- Vehicle maintenance
- Communication skills
- Relationship building
- Regulatory compliance
- Complaint resolution
- Problem solving
- Schedule management
- Administrative support
- Team leadership
- Time management
- Delivery coordination
Timeline
Customer Service Manager/Truck Dispatcher
J&m Tank Lines
01.2020 - Current
Associate of Arts - Liberal Arts And Sciences
Wallace State Community College
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